To expound on my previous post, I can’t emphasize enough the importance of filing complaints with the appropriate authorities against wrongdoers–and this extends far beyond merely debt collectors to include just about any and every kind of business that operates in the United States (and to some extent in other countries).
I’m new to this site, and although it impresses me as an invaluable resource for consumer protection, at the same time, just by its nature, it seems to be a somewhat passive weapon in your arsenal against perpetrators of injustice in that those who operate the site are not in a position to take direct action on your behalf. It also appears that there are a lot of people who have come here crying out for help and don’t know where to turn. Well, I’m here to offer you some suggestions.
First, I would argue that the single most important thing you can do is to
file a complaint with the U.S. Federal Trade Commission (FTC). As their name implies, they have regulatory jurisdiction over all trade conducted in the United States, whatever its nature. Although the FTC cannot take action on behalf of an individual, it can on behalf of a
class of individuals. When you file a complaint with the FTC, they log it in their database, and if they accumulate a sufficient number of complaints against a business operation, they will investigate and have the authority to mete out punishment, including but not limited to class-action lawsuits. But if you don’t file a report, they’ll never be aware of the problem. They make it easy to
file a report with them online, and it’s free.
In addition, another powerful resource is(are) the attorney(s) general of the state(s) in which the organization conducts business. A state’s attorney general is the chief law enforcement officer for his or her state and his or her job, therefore, is to see that the laws of the state are enforced. Every state has one. Although I haven’t visited the websites of all 50 states’ attorneys general, those that I have visited provide either an online mechanism for filing a complaint, or a downloadable interactive PDF you can complete and return; again, free of charge. Unlike the FTC, which is not a law enforcement but rather a regulatory agency, state attorneys general
do have the authority to investigate and take action on your complaint, and, like the FTC, initiate class-action lawsuits, among other things. But again, if they’re not aware of the problem there’s nothing they can do. It’s easy to find the website of a state’s attorney general: either go the state’s home page, or do a Web search for, e.g., “Virginia attorney general.”
Furthermore, the Better Business Bureau accepts complaints against business entities whether or not they’re members of the BBB and actively works on your behalf to resolve your dispute with the business. Just go to
the national BBB site, click the “File a Complaint” link, and you’ll be prompted for information about the business and then directed to the local BBB chapter under whose jurisdiction the business falls. Here again, you can file your complaint online at that chapter’s website, and, yes–you guessed it–once again it’s free.
Lastly (but not necessarily finally, as others may have further information to add), if the business is a member of a professional or trade association–such as the American Bar Association, the American Bankers Association, the National Automobile Dealers Association, etc.–they, too, may very likely accept complaints against a member business; after all, they don’t want any bad apples spoiling their bunch. Often membership in such an association is very easy to determine, as the business will proudly display the association’s logo on their website and boast of their good standing in the group.
Believe me, I’ve been where all of you are or have been and I know how physically and emotionally draining it is to try to deal with organizations that act like Barbarians. You feel like you’re David against Goliath (but remember who won that fight!). You reach the point where you barely have the energy to push your computer’s start button and lift a finger to the keyboard. It may sound like it’s a lot of work to file all these complaints. But I cannot urge you strongly enough to try to collect yourself, achieve a state of calm, muster the energy, and do it. What we’re trying to do here–individually and collectively–is build critical mass that will generate action on our behalf. Strength lies in numbers. So, to coin a phrase, the life you save may be your own.