Overton, Russell, Doerr & Donovan Uncooperative, Rude Customer Representative over a 5 year old bill of $152.00 paid before it went to them. Clifton Park, New York

Back in 2005, I had a medical bill of $152.00 that was paid, but for some reason the payment and the transfer to collection crossed.  The account has been paid.  For the last 5 years, I have been trying to get this removed from my credit report with Experian and Transunion but have been unsuccessful.  I am told by the credit bureau that ORD&D have to remove it.  ORD&D are telling me they "don't" remove it , they can only show it as paid, even though it was paid with days before reaching there office.  This is bullshit.  What is wrong with these people?  First it took me 2 years to have them show it as being paid, now I have to fight to get it off. 

This is a medical bill, so I do not believe that first of all this can be listed on my report.  I have snet a Letter to the FCA with the name and address of ORD&D, and hopefully they can step in and stop this agency from screwing people over. 

I can't believe this lady - " I can't do anything about it. I can only show it as paid."  This bill is 5 years old and has been paid for since 2005.  Even after tell her I was wrinting to the FCA , she was like have a nice day.  What good communication there. 
I read in a different posting that their representatives are training, trained in what screwing people over because they are doing an excellent job.