Renee,
The first thing you have to realize is that there are no intelligent life forms at UCB. Crackheads and felons in cubicles who cannot get any other job, They are genuine idiots.
All you have to do is send a CEASE COMMUNICATIONS request as per your rights under FEDERAL LAW. You can read the FDCPA at ftc.com.
STAY OFF THE PHONE!!
Send this CEASE COMMUNICATIONS REQUEST via CERTIFIED MAIL, RETURN RECIEPT REQUESTED and be sure to put the certified# in the body of the letter and keep a copy for your records. DO NOT sign the letter, JUST PRINT!! It is very important to do this exactly as described here.
Now, when they contact you again after they have recieved your LEGAL REQUEST, you can sue them for up to $1000 in statutory damages, all real damages, and costs.
Don't get mad, GET PAID!