Alana Trubitz The George Washington University MBA Association Alana Trubitz, Beware of doing business with this so called Customer Relationship Manager Washington District of Columbia

This posting came the same day I filed a better business bureau complaint about an online company, DigiResources (aka DigitalGiftStore.com). They obviously googled my linkedin.com account to get information about me and posted this out of anger.  I do expect high quality of costumer service and after having issue with this company I exposed them for poor service. That they would counteract my post about professional service issue with a personal attack is a further example of how unprofessional this company is.

I called to confirm, prior to purchasing that an item was in stock and to confirm that they were not just a distributor, but physically had the item in stock.  I was told they physically have the item in stock, so I placed my order trusting in the information provided on the call.  Needless to say, they were dishonest in their answer and I was left in a real bind without a gift for a major event.

Please note below my BBB complaint and do not use this company:

AWFUL!  After confirming in-house stock of my item to be ordered through a phone call, I ordered a watch winder as a gift the Digital Gift Store (AKA DigitalGiftStore.com) on Tuesday morning 10/20 with a note saying it is gift and MUST be delivered by 10/30. The website clearly noted there were 10 items in stock at the time I placed the order.  They wrote back twice asking for my pone number and CVV, which, were correct on the original order form. When asked about the shipping timeline for a California recipient I was told, "This order is shipping from California and should reach the gift recipient very quickly."  On Friday 10/23 at 5:45 pm DigitalGiftStore.com called to say the item was not in stock.

Calling Friday after business close left me in a major bind, I cannot get this product locally.  I cannot get it to the recipient on time without expedited shipping costs since weekend orders are shipped till Monday or Tuesday and I need it by Friday.  They offered no alternative solutions. I am livid that they can get away with a blatant lie on the website about their inventory.  Apparently, DigitalGiftStore.com does not have any inventory on hand; it all comes from other distributors. As of 10/28 they still say 10 items available for this product.  Do not use this front of a nonline store.