Responding to phone calls and mail related to a delinquent student loan, I called CCA and explained that I am not currently in a position to bring my debt current since I have been working only 16 hrs/wk since July. When I mentioned that I had been granted an economic hardship deferment (another student loan), I was told that someone else would get on the phone. I waited.
Finally, someone else got on the phone. His tone was nasty, rude, and ugly. He lied about what he claimed he would document that I said and routinely spoke over me when I tried to talk. His manner and behavior were totally unprofessional at the very least, and likely illegal since he lied about the content of our conversation.
A debtor is not less of a person and does not deserve to be spoken to or treated in such a manner. I am outraged and will not accept that kind of treatment--especially over a situation not of my choosing.
The background is that I have maintained contact with the loan servicer since I initially ran into difficulty and have called them since with updates. I understand that they have every right to bring this debt to collection but collection agency employees no longer have free reign on what they can say or do in an attempt to get blood from a stone.
No one should be permitted to speak on a company's behalf unless that company feels the employee's words and behavior accurately reflect their policy and guidelines. I doubt any legitimate business would consider such behavior by an employee acceptable. Soon, CCA will be formally advised of my complaint against this person and it will hopefully take appropriate action.
While I do have the corporate address, no one was willing to give me the name of the CEO--interesting! Their employees seem to ask for everything but blood type and weight but their executives--and some employees--insist on anonymity!
