• Report: #231102

Complaint Review: Kaplan University

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  • Submitted: Wednesday, January 17, 2007
  • Last Posting: Friday, December 02, 2011
  • Reported By:stafford Virginia
Kaplan University
6301 Kaplan University Avenue, Ft. Lauderdale Florida 33309 United States of America

Kaplan University Kaplan University is a big FRAUD Ft. Lauderdale Florida

*Consumer Comment: Ms. Patricia...


1Author 3Consumer 0Employee/Owner

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I started Kaplan Jan 25th 2006. The first semester ended, and I wasn't so sure about the school. The quality of the education is pure CRAP. You attend these mandatory classes where the teacher and other students talk about weather, and their day. Nothing more then you can do in a random chat room. Only difference at the end of the class the teacher would remind you of what is due at the end of the week. You were given a bunch of assignments each week to complete. Reading a topic and writing 2 paragraphs and then responding to 2 other students post. What kind of education can you get from this? The second semester started and my husband got military orders to Japan. How could I continue going to an online school when I would not have access to the internet? I had to drop my 2 classes. I spoke to a Senior Academic Advisor when I dropped to tell her what was going on. She said if I faxed her a copy of my husbands orders and marriage certificate that they would waive my 2nd semester charges and dropping fees. I faxed the information and didn't hear anything different. September I start getting statements from citibank for my student loan, they did not remove the charges. I had a balance of 3,460.60 for just 1 semester and 10 days of the 2nd. When you have 7 days to drop without penalty. Now when I registered they told me my total out of pocket for the entire schooling would be 6,000. My account was already 3,460.60 just for 1 semester. How much would it have really been if I would have got the degree from Kaplan. They LIED BIG TIME.

OK, so I make a complaint to the BBB. Stating I was unhappy with what I received for education and how I was charged for class and fees for an unexpected issue, where I couldnt attend any longer. The resolution was for a refund for the total amount I owed to CITIBANK for the student loan of 3,460.60. Kaplan's Compliance and Quality Assurance Specialist responded to the BBB complaint with the following statement.

"We have thoroughly reviewed Ms. Patricia's complaints and she is correct in that an online university is not ideal for everyone. We empathize with Ms. Patricia and as a result processed a refund to her account. If you have any further concerns, please feel free to contact me."

SO, I'm thinking they settled with me and they were refunding me for my complaint amount of 3,460.60, since she stated nothing different, and she stated online university's isn't for everyone. I was wrong. I gave them a month to refund my account. Since they didn't ever apply any refund, I contacted the Compliance and Quality specialist back. She stated they did apply a refund on 7/27/06. HOW FUNNY ! My complaint was made on 9/21/06 her repsonse was on 9/22/2006, and she wants to talk about a refund was made--- on july 27. That was money that kaplan owed back to me anyways for an amount they received from citibank, but I did not attend the full term. UNBELIEVABLE.

SO now they are saying they're not going to refund me, even though that is the response they made to the BBB to my complaint. That I attended 10 days of the 2nd semester and said that was 75% attendance. SO 10 days = 75% of the semester. I don't think so. Especially when they state you have 7 days to drop a class without penalty. I was only a few days behind that. This is crazy. She also emailed me the following

"We have exhausted our research capabilities to justify any KU error, which would agree with your position. You were charged for the two classes you completed in January 2006 and partial responsibility when you dropped, per all published policies. KU now supports over 25,000 students who are actively and productively completi ng their college degrees. It is again unfortunate that you did not appreciate or enjoy your experience at KU, however KU cannot entertain refundi ng students their tuition charges based on their opinion. You did receive two A's in the January 2006 term, which can be transferred to a college or university of your choice."

Ok, the response to my original complaint stated " she is correct in that an online university is not ideal for everyone. We empathize with Ms. Patricia and as a result processed a refund to her account".

So now they don't want to give me a refund. I contacted the lady that told me to fax my documents and I won't be charged. She states " I would like to help you with this, however I don't have a copy of the deployment orders saved on my hard drive – I don't even remember if I ever received them. "

So its my fault that she can't find the documents. What kind of business are these people running? They are total scammers, who can't keep their story straight. I would like to make it world known of their practices, so no one else goes through this, or waste their time trying to get an education from Kaplan, when it would be much cheaper and the same quality of education if you just went to a local library and read text books about your degree of interest. SURE you wouldn't get a degree that way, but I have found their degrees are useless anyways, 3 companies I'm interested in, do no accept Kaplan degrees. Also, I can't transfer the credits I earned the first semester to 4 local colleges, they don't accept Kaplan. Maybe only kaplan accepts Kaplan credits. Now I owe money, and the credits are USELESS.

Patricia stafford, Virginia
U.S.A.

This report was posted on Ripoff Report on 1/17/2007 4:13:01 PM and is a permanent record located here: http://www.ripoffreport.com/colleges-and-universities/kaplan-university/kaplan-university-kaplan-unive-fe6j5.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Checking your facts, and reading your enrollment documents are a must!

AUTHOR: Mark - Lauderhil (U.S.A.)

With your entire thread I would have to say yes, online education is not for everyone. Just like a standard brick and mortar university is not for everyone.

Lets look at your comments reguarding your two classes and when you dropped out of Kaplan. Before I continue here are some facts that I know from Kaplan.

Each term there is an $85.00 per term technoligy fee, and it is $305 dollars per quater credit hour. Most classes are 5 credits long, some are six, there are a very few that are 4, and the advanced career strategy course is 2 credits. The Advanced start Bachlore progam has only 6 credit courses. The MBA progams are $395 per credit hour. Lastly some programs have a lab fee of $100.00.

Now from what you said about your bill amount I would think that you might have either done an accociates degree or a bachlore's degree. You could not have done an advanced start or an mba program, because the numbers don't add up.

Also because of the lab fees it looks like you did not take any of the medical or programing programs. The numbers do not add up with the lab fees.

Now the first question I have is this. Did you read your enrollment packet? The second page of the enrollment agreement, states clearly the tuition reembursement if you withdraw from school. If you withdraw within the first 7 days you get back your full tuition for that term. from 8-14 days 90%, and it goes down 10% for each week, with a cut off at week 5 where you don't get anything back.

From your comments here it looks like you did not read your enrollment agreement on this portion.

Now when looking at your numbers Kaplan did not over charge you. Your first term was $3060.00 plus an $85.00 tech fee, that is a total of $3145.00. Now if you called in to cancel classes on day 8 of the second term then you are responsible for 10% of that second term. $3060.00 X 10% = $306.00. That $306.00 is what you would owe on your second term. Remeber there is also a $85.00 per term tech fee as well.The total for the second term would be $391.00. The total from first and second term would be, $3145.00 + $391.00 = $3536.00.

Now that is not the same number as what you had, so the only thing that makes sense is they credited you back that second term's tech fee. $3536.00 - $85.00 = $3451.00. I cannot explain the $9.60 difference, unless it is intrest.

It also appears that you did not pay your initial $95.00 deposit towards your first term tuition. Just from looking at the numbers presented here. Or you did pay it, and they did not credit you the $85.00 tech fee, or your intrest was more then $95.00.

Either way you were billed the correct amounts, and if you are in doubt, ask for a transaction record, and you will see how it all breaks down.

Now to your other comments about the billing, and what they said regarding what you would pay out of pocket. Depending on what degree program you choose, the out of pocket exspenses is about accurate, since it appears that you did not get abny pell grants. Your out of pocket expense for an accociates degree, would be $333.34 (rounded up to the nearest penny) for a bachlore's degree would be $166.67. With fincal air through the federal goverment, based off your EFC (estimated family contrabution) is what the goverment gives an amount it will cover in loans. Based off your income, the goverment might not back you in loans that cover your full cost of tuition.

The comment about your out of pocket expenses was correct, there was a misinterpretation on your part. Also before you even enrolled or can sign your enrollment agreement, you are shown a projected fincal plan. You see how the first three terms are broken down, starting with the total cost, then student contrabution,(that shows how much you are paying monthly) federal grants, subsidized goverment loan, and unsubsidized goverment loan. You are then transfered to the fincail aid department at Kaplan, and they go over the breakdown with you.

You have to click the I accept tuition button, in order for you to proceed any further. If there was any concerns about tuition should have been adressed then, but that is not the last time you can say stop. When you go to sign your documents, you have to inital the second page of the enrollment agreement. If you did not read that page and just inital, then Kaplan can not be held responsible that you did not read your documents in regards to funding.

Now here is where your confusion sets in. The comments about refunds. When you start a term at Kaplan, your student loan account is charged for the full term, $3145.00. When you withdawn from classes you were only responsible for $306 + $85= $391.00, so you are owed a refund on the difference. $3145.00 - $391.00 = 2754.00. That is the amount refunded to you. In reading down through your complain, in regards to the dates of your request for refund, again it seems you are confused.

You might have made a request for a refund on 9/22/2006, but they did give you your credit on 7/27/2006 for the amount owed for the rest of the tuition for your second term. From this post it seems your expecting a refund for the charges accured for the education that you did receive.

Now as for your local college's not accepting credits from Kaplan is odd considering that Kaplan University is regionly accredited through the North Central Association of Colleges and Schools. It is the same accreditation as state universited in the nort centeral united states. My wife had no problem with her credits transfering, when she went for her psych degree.

In closing I can see how you could be upset and jaded, but numbers do not lie. Kaplan did not scam anyone, and you were charged the agreed upon fees for the education you received.

In the future I recommend for everyone to read all of your documents, before signing anything.
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#2 Consumer Comment

Response to Patricia

AUTHOR: Kate O - Kissimmee (United States of America)

Patricia, I could not agree with you more. I really think that the anguish that they have put so many people through with their relentless deceptive and misleading tactics needs to be stopped. So I wasted to years of my life to get my Bachelor's in Law and Legal Studies, and just finished for them to suddenly tell me that two courses from my Associates Degree which they approved the credits, are not up to the educational criteria of the school?? And I have to take them??? Why all of a sudden is this not recognized until I complete my degree??? This is just blatant misrepresentation as they are a for profit school. Now I realize if I ever do get my degree that it will be as worthless as a piece of turd on the ground. Wish I knew this a long time ago. I filed a complaint with the Dean and told him I want this a---ole student advisor dismissed and that I was filing a tort action against them. Enough is enougt! IF anyone is interested in filing a class action suit, please let me know I would be more than happy to join and shut these scammers down. I cannot believe all the hard work and sweat I put into this for nothing. What a waste of two years of my life.
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#3 Consumer Comment

Ms. Patricia...

AUTHOR: Kaylee - Middletown (United States of America)

The reason that you're credits are not recongnized/accepted is because you probably live in a state that does not accredit Kaplan as a higher education facility.  You can check online.  That is the problem that I had and why I decided to drop out...I am currently seeking legal counsel to settle the some $26,000 or so that they charged me.  Good luck!
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