This is
the text of an exchange I just had with a customer service rep. I've
just had several rounds of explaining my problems, that MJ froze my
computer every time I used it for a year. I said I wasnt looking for
a refund, but I was looking to get compensated for the year of
service I lost on the 5 year contract:
*** 12-28-09
Carol Kay: We are not asking for a refund. You delivered a product
and we paid for it. But we should be given back the lost year of the
contract when technical issues couldnt be resolved after several
rounds of trying.
Junrex: Is your magicJack working fine now?
Carol Kay: As of 15 minutes ago, yes
Junrex: Good
Junrex: Since it has been activated
Junrex: :)
Junrex: Is there anything else I may help you with today?
Carol Kay: How about my request for compensation as discussed with
Marcus earlier. Please dont run me in circles like this.
Junrex: If he submitted it then probably he will w ork with it.
Carol Kay: How will I know the result. I'll wait if you need to go
check on it.
Junrex: No need Carol
Carol Kay: I realize you dont want to continue chatting with me
over this. Its clear in your tone. I hope you're having fun at a
customer's expense, but please answer my question.
Junrex: Just wait for the result Carol since Marcus escalated your
request
Carol Kay: Can you connect me to him? How will he get in touch
with me?
Junrex: you can end this chat and look for Marcus
Carol Kay: Ha ha I'll be sure to copy the text of this
conversation
***
A polite "No" or at least an answer to the
question would have been nice. It works great now, but the customer
service end is lameThis type of snarky exchange is over the top rude.
