MagicJack product sucks and then just like magic they vanish into thin air! Palm Beach Florida

My name is Dan Borislow and I am the Inventor of the magicJack. I have read the various posts. Brief History. At The last company I started we received a JD Powers Award. We sold 4 million customers AOL Long Distance. The present company is rapidly growing and we have made huge advances since we launched out of Beta on Jan 9th-this year.

My suggestion in Life, you must want to help yourself, to better yourself and help others.That is what we do everyday. Our customer service reps are graded every time they make contact with a customer. They are being graded 1-5 and are receiving a 1 or excellent over 50% of the time.This has gotten better very quickly. We are about to have 80% of the Phone numbers in this country available, and we did something nobody else has done, we are offering them to keep their old numbers and receive a new one if they want it. The list of values are enormous .

To keep 95% of the people happy, their will be sacrifices for the 5%, but we try and keep them at a minimum.Fortunately for everybody,we are providing a 30 day Free trial,which you get absolutely free local and Long distance with a no questions asked return policy.I am at a loss,how anybody can say we are ripping them off,when they never paid a cent.This is liking eating a Big Old Steak at a restaurant,saying you did not like it when you were all finsihed eating it and not paying for it.Seems like a good deal to me. I do this ,because I know you will lLove what I invented and put $25 million into. Email me, we will make and keep you happy if you are not already.

I have to say first off I was a little hesitant on purchasing the MagicJack because of all the negative feedback. However I am the type of person who 90% of the time give a shot.

Well I did I ordered the MagicJack on March 21,2008 and about an hour later I got the confirmation e-mail. I got another e-mail on March 22,2008 stating my order was shipped out and I had a delivery confirmation and all, so needless to say I was very impressed so far. I received my MagicJack on Tuesday March 25, 2008. I immediatly opend it with excitment and read and followed directions. well that didn't work out so well I was not able to download the softphone. Well I get online with tech support and chatted with an agent which I have to say to be honest their performance is "lacking" for better ways of saying, everything was"pre-entered responses"

Well I waited for a few hours like I was advised and finally I got it downloaded. but when I got to the registration process it kept giving me a waring letting me know that MagicJack could not connect to the server, well I have been very patient. I get online with tech support again. The same pre entered responses, they told me that they are upgrading servers to give it a while at this time I was getting upset because we all know 30 days goes pretty fast LOL. Anyway well I look on here at rip off report and I saw one of Dan's rebuttal's with an e-mail address, so I quicky e-mailed Dan the inventor and I would say about 30 minutes later I get an e-mail back from him telling me that I can register. Well I was trying and trying so what do I do I e-mail Dan back again and told him it's still not working.

I get another e-mail from one of his assistants in the tech support department but now it was from the corporate office. He was very helpful, and I am the type of person where I would rather talk than e-mail so we finally figured out the problem my firewall was blocking it from coming through, Richard was the one I spoke with I want to give him credit because he did a wonderful job helping me configure my firewall so I could allow MagicJack to come through. So all in all I wanted to say a big thank you to both Dan for helping and being so nice, and Richard for being patient and a job well done!

So I guess the moral of this story is in the begining I was a bit frustrated because all this time I thought it was them but in my situation it was on my end. And I wanted to express in a positive rebuttal that the MagicJack does work just have patience.

Ohh and if Dan does read this I appreciate all that you did to help me you were so kind as well as Richard, and I think it's time to hire some work at home mom and dad's to help out with the customer service and tech support, just my opinion

I have been using Magicjack for three months now, and think it is great. I even canceled my regular phone service and am using Magicjack only.

I must admit that at first I had a little trouble, dial tone but no connection, not receiving calls, echoes on the line, entering an account number on an automated call would not be interpreted correctly by the receiving system, etc. But, working with the support center and running updates and upgrades we were able to correct everything. The voice quality is now just as good as any phone I have ever used, and entering account numbers on automated calls is no longer an issue.

Before, I would not have suggested that anyone not comfortable with computers get one, but now I think any one who knows how to connect to the web can get the Magicjack to work without any problems.

My only suggestion to Magicjack is to either notify users when an update or upgrade is available, or roll out updates like Microsoft, without user's interaction.

This product isn't phone quality (period)... but it does work, its comparable with most cell phones.

I've had no problem installing in on any machine I happen to sit down at.

I have had Magicjack for 7 months now and it works great! I use it everyday. I've had no problems with it. Only the usual problems with inferior ms windows. I think a lot of these claims could be made up by people who make a commission on selling "their" pay every month service. I had several verizon reps try to pressure me to switch to verizon, and I told them if they can beat the price, contact me then. Period!

I had a defective unit, and after a few trials with the "live" help, I emailed "Dan" and got an immediate response.

The company rep walked me through a couple of steps then proceeded to send me a replacement unit at no charge. Nor was my care "re-billed" for the unit.

Once the new unit arrived instructions for transferring my account to the new unit went as described by the rep.

I have had NO problems with my service other than a unit that was defective. But was promptly taken care of and am very happy with my service.

I have had the competitors VOIP service and MagicJack has performed admirably. I know they will improve on service as they grow.

As with any start up there may be bumps, but don't count MagicJack out, they appear to be in for the long haul. And they have my service. It's nice to be able to take my phone with me.

MJ should warn people there are some service areas that this device will not work with. When I call my sister, who lives about 25 miles from where I do, I get the message that you do not have an agreement with the phone company in that area; when I call my brother, about 45 miles away, it doesn't ring through; when I click "send" I get the dial tone.  The "fix" did not work for me either. For the numbers it does work with, I have to say it is "off and on" - sometimes it works and other times it doesn't. It's far from reliable.

UNPLUG the jack every time your spyware updates itself.  I only found that out thru the *unofficial* MJ forums.  Other than that; I LOVE IT!!  I just wish i could call all over the world 4 free; but that would cost me $$$.    I brought the 5 year plan , which averages to be about A BUCK A MONTH!!!  And that's 4 both local AND long distance (as long as it's in N. AMERICA).   

Here's the rub. You most likely are going to encounter an issue or problem and when you do you will be sorry you ever bought a MagicJack. The only "live"person you can speak to is if you have a billing question only. Forget talking to anyone about anything else. Oh sure there's a live person you can "chat" with online where everything is typed out by you and the person on the other end. Patent responses  like "Let me look into that" will start flying off at you as if these are messages that are preprogrammed and spat out at you with one keystroke. I've only had the MJ Plus for about a month and have already had to use these frustrating waste of time chats 4-5 times. One time I waited for 45 minutes or so and kept getting the same message that someone would be with me shortly before I finally got someone I could "chat " with online.  At the same time I was on hold to talk to their billing department for half an hour and tried to cancel my MJ. They said it had to be returned by the 18th even though the 30 day trial was good for another week or more.

More than likely the individual you will be chatting with will not be able to help you and they will pass you off to one of their "top 10% agents". It almost appears the goal here is to get you so frustrated that you give up so they can then get on to the next frustrated customer and start the process all over.
 
The irony of there being no live person you can call by phone for technical support when their product's primary use is to make and receive phone calls should be lost on no one.

You think that is by design, perhaps? I'd bet my sweet keister it is!
 
I had trouble porting my landline number over but after much time spent on my end it finally happened. Today none of the phones in my home had dial tones and I did not hear them ring from an incoming call however calls were still being received by the MJ and voicemails were being sent to me via email (which by the way is a neat feature-however there should be a way for me to customize my greeting. I really don't like people who call me to get a computerized sounding voice that says "The MagicJack customer you are calling...blah blah blah..." It sounds very cold and seems to also be design (another adverstisement for their product) instead of being a warm personal greeting. I've had many friends call my cell number because they thought they had dialed the wrong number when they got that recording. After messing around with the MJ and chatting online I finally got it working today but there again I just wasted another hour of my life today and I've only been using the MJ for a month so at the rate I'm going (if it stays at the current rate of wasted time/month) it's going to cost me 50 hours/ year. How much would someone have to pay you for 50 hours of your time? I'm only saving a little over $300/year by using MJ and I can guarantee you my time to me is more valuable than $6/hour.

Also if you have a home alarm system that is centrally monitored then an MJ will most likely not work. It didn't work at my house when I set off the alarm and I  tested it to see if I received a call from my alarm company, who calls like clockwork within 15-30 seconds of me setting off the alarm. You will most likely have to get wireless monitoring service which starts at about $10 a month-so factor that in when you're calculating those amazing savings you'll be getting.

In addition, do your homework on whether 911 service will work or not before you buy this product. I'm still not certain if I dialed 911 from my phone if anything would happen.  

Bottom line- if you're the type of person who will drive across town to save a dime on a loaf a bread and never factor in your time , the cost of gas, wear and tear on your car or chance you may be killed in a car accident then you will most likely love this product. However if you are someone who values your time and can easily recognize when something is too good to be true than you will most likely despise this product and will probably end up reverting back to your old carrier. Save yourself the time, money and headache. Until they offer an actual live person you can talk to over the phone for tech support, avoid this product.