• Report: #535494

Complaint Review: MagicJack

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  • Submitted: Monday, December 07, 2009
  • Posted: Monday, December 07, 2009
  • Reported By: Rick — Hot Springs Arkansas United States of America
MagicJack
Internet United States of America

MagicJack Their claim that they will replace a defective device is garbage. They make you buy a new one, then cancel the free year you pay for. Internet


1Author 0Consumer 0Employee/Owner

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My MagicJack device failed, and their chat technicians couldn't provide a fix, even though they tried for 2 weeks.  Their propaganda states they will replace the device if it fails or they can't fix it, but they told me I would have to buy a new one.  The price for the new device includes a year of service.  I initiated a chat to install the new MagicJack program and install my old number.  Because I wanted my old MagicJack phone number, they refused my free year of service.  They said it was their policy. When I said it wasn't fair, they terminated the chat.

This report was posted on Ripoff Report on 12/7/2009 7:28:21 PM and is a permanent record located here: http://www.ripoffreport.com/communications-networking/magicjack/magicjack-their-claim-that-th-78d69.htm.

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