• Report: #512834

Complaint Review: Plimus Corporation, Inc.

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  • Submitted: Wednesday, October 21, 2009
  • Last Posting: Tuesday, October 27, 2009
  • Reported By: JulianB — Miami Florida USA
Plimus Corporation, Inc.
3830 Valley Center Dr #705-294 San Diego California 92130 United States of America

Plimus Corporation, Inc. Refuse to provide refund on defective software (ccArsenal), after providing no support San Diego, California


1Author 0Consumer 1Employee/Owner

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This Company refused to provide full refund for the purchase of a software that a) failed to work as adversised, and b) company also failed to provide support within the 24-48 hours as stated in their website.

 

As you can see here, I'm not the only one being scammed/robbed by this company's poor busines practices:

http://www.ripoffreport.com/Search/Plimus.aspx

 

I'm very surprise to see the BBB logo displayed in their website!!! This company should not be in business unless they change their fraudulent practices.

 

This report was posted on Ripoff Report on 10/21/2009 1:24:38 PM and is a permanent record located here: http://www.ripoffreport.com/communications-networking/plimus-corporation-i/plimus-corporation-inc-refus-2b99f.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Plimus Representative

AUTHOR: Ljacobs - Mountain View (U.S.A.)

SUBMITTED: Tuesday, October 27, 2009

Hi,

Leore from Plimus here.

I am sorry about the difficulties you faced and want to ensure you that Plimus does not take customer complaints lightly.  For that reason we have a customer support team that works 24/7/365 to help customers resolve these issues.

With that said, I would also like to set the record straight on the situation.  First, Plimus in not the vendor, we are a well-respected online payment and billing service based in San Jose, California.  Plimus processes millions of transactions each year and serves leading credit card services and banks cross the world.

Second, as a third party payment processor to thousands of vendors, Plimus respects each vendor's refund policy.  For this reason a dispute was opened in order for you and the vendor to communicate.

As you can see, Plimus does step in when a vendor is unresponsive or if the situation calls for intervention (as in this case where no resolution was achieved).  You should note that your order has been fully refunded.

Hope this sheds some light on the situation.  Feel free to contact me with any questions at leorej@plimus.com

Regards,
Leore

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