James (?),
I am sorry that you feel you needed to post this on ripoffreport.com, however I can assure you that if you indeed have a ping time of 1345ms, there is something wrong with your specific connection. With as many customers as we have all over the Winchester, VA area, none of them see ping times this high unless there is a connection specific problem. I am not sure who you are, but please feel free to contact me directly to further discuss this problem so that we can either come out to determine what your problem is, or look at other options for your situation, including possibly canceling/refunding service.
Regarding your comment about 2gb per day, our company does have a soft cap of 2gb per day of unmetered usage, and then after 2gb a residential account is throttled to 1/2 rate the remainder of the day. That clock resets at midnight each day. Also, that 2gb per day cap is on our 900mhz non-line of sight service. On our higher speed line of sight service, that soft cap is 4gb per day.
It is difficult for me to me to answer any more questions regarding your specific connection without knowing who you are and what account this is, so we can look at the account data and connection. If you are "5 minutes out of town" and you are on "line of sight" service, then I am assuming you are getting service off of the Stephens City water tower.
Please feel free to contact our office at support@winchesterwireless.com or call us at 540-665-0800 and ask to speak with me directly regarding this posting. I do hope that you will contact us so that this matter can be resolved. Without knowing who you are, I leave the ball in your court to follow up with me personally.
Regards,
David Williamson
Owner
Winchester Wireless
www.winchesterwireless.com
540-665-0800 Phone