I received an email back from the CEO John. However, it seems quite like an automatic response which is not acceptable in my books. I am copying the response below:
Video Professor is currently transitioning to an automated online customer response system. If you are contacting Video Professor with a refund request, please be aware that we are not processing any credit card transactions at this time and therefore are unable to process refunds. Please contact your banking institution directly for more information on how to receive a refund. Please be assured that you will receive your refund.
At this time our Customer Service Department is no longer available. Again, if you are requesting a refund you must contact your banking institution.
In the meantime, if you have a product for which you are seeking a refund, please keep the product as our gift. Also, check out all of our online lessons (all 65 titles) available at www.videoprofessor.com. For the time being, they are completely free - no credit card is required to access the lessons and there is no obligation.
Thank you,
Video Professor
Pretty Pathetic in my thought process. Still haven't received a phone call from anyone and I have left more than enough messages.