• Report: #228211

Complaint Review: Tiger Direct - OnRebate

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  • Submitted: Monday, January 01, 2007
  • Last Posting: Friday, June 29, 2007
  • Reported By: — Chattanooga Tennessee
Tiger Direct - OnRebate
tigerdirect.com Internet U.S.A.

Tiger Direct - OnRebate Rebates Denied, no response to resubmission, ripoff Internet


1Author 0Consumer 1Employee/Owner

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Back in March of 2006 we assisted some friends of ours buying a new computer, they weren't very computer literate, so we helped them go online and order the new computer. Because we had bought from TigerDirect before, we went there and found all of the items to build their new computer, and almost all items had rebates.

In April, I worked for hours putting together the paperwork for our friends and turning in the rebates. One was through a manufacturer and the rest were from TigerDirect. The manufacturers rebate came through without a hitch. One of TigerDirects rebates came through. The other four were rejected for being "out of time frame".

My paperwork shows they were all purchased and turned in within the time frame allowed. I resubmitted the rebates June 26, 2006 with a nice letter (with delivery confirmation) asking them to take another look.

It is now 6 months later and I have recieved no response from the company at all.

Donna
Chattanooga, Tennessee
U.S.A.

This report was posted on Ripoff Report on 1/1/2007 9:12:39 PM and is a permanent record located here: http://www.ripoffreport.com/computer-dealers/tiger-direct-onrebat/tiger-direct-onrebate-rebate-f7bz4.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Help with your rebate

AUTHOR: Alex - Miami (U.S.A.)

SUBMITTED: Friday, June 29, 2007

Dear Customer:

We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to achieving a resolution for you as promptly as possible.

Sincerely,

Alex
Tiger Direct Customer Service/Web Response
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