Dear Stef,
CyberDefender would be happy to assist you with a refund for the unwanted autorenewal.
For future reference, it would be far easier for you to obtain a refund from our company by directly contacting our company's customer service, rather than by posting a complaint on a website unaffiliated with our company.
When CyberDefender customers first subscribe to CyberDefender's computer security software, they authorize and agree to our Terms of Service and EULA (End User License Agreement). You can reference our Terms of Service by visiting http://www.CyberDefender.com/terms.html.
CyberDefender notifies all customers by e-mail regarding the subscription renewal process a full week in advance prior to renewing them. The e-mail reminder offers customers the ability to cancel or opt-out from our database. Customers that do not respond are then billed accordingly.
Auto-renewal of customer subscriptions is standard industry practice in the antivirus software business, largely because a gap in the customer's service will leave the customer's computer unprotected, and also because of the software engineering problem of somehow re-activating a customer's account once it has expired and been deactivated.
We would be glad to assist you in sorting out any difficulty with your accounts including issuing you a refund, but we cannot locate your accounts based on your online nickname.
At any time, any dissatisfied customer can contact our corporate headquarters at 877-229-5957, or email us at supportATcyberdefender.com, and please be sure to give us your full name, date of purchase, and the email address you used when you made your purchase. We will be happy to assist you.
Please do not hesitate to contact us if you require any further assistance.
Thank you,
CyberDefender Customer Service
