Report: #810974

Complaint Review: mylife wsfy 887-7041900

Submitted: Sunday, December 18, 2011
Last Posting: Monday, May 14, 2012
Reported By: ken — sophia North Carolina United States of America

mylife wsfy 887-7041900

California United States of America

Phone: 888 7041900
Web: mylife wsfy-search
Category: Computer Fraud

mylife wsfy 887-7041900 continued to charge credit card after i called for cancelation,add was a total ripoff !!!! California

*UPDATE Employee: Mylife.com wishes to assist in resolving your complaint

1Author 0Consumer 1Employee/Owner

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l got nothing from this outfit after signing up.after three weeks i was charged on credit card i called thier phone #.didn't get an answer as to why i hadn't gotten anything.told them to cancel my account.next month the charge was on my credit card again.total charge to date is 35.90.i haven't got my card statement for dec.ken,asheboro nc

This report was posted on Ripoff Report on 12/18/2011 10:43:45 AM and is a permanent record located here: http://www.ripoffreport.com/computer-fraud/mylife-wsfy-887-7041/mylife-wsfy-887-7041900-cont-f4c17.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Mylife.com wishes to assist in resolving your complaint

AUTHOR: MyLife Customer Care - Santa Monica (United States of America)

SUBMITTED: Monday, May 14, 2012

Dear User,

We understand that you have experienced an issue with the billing procedures encountered as a member of MyLife.com. While MyLife.com expressly describes the billing details for each of its subscription services offered, we have taken notice of specific instances in which customers have indicated some confusion with how much they are going to be billed for our services, especially when signing up at a discounted monthly rate for a semi-annual or annual subscription plan.

At MyLife.com, we take all issues brought forward to us very seriously, as it is our goal to provide our customers with great products and a great user experience. As such, we would like to give you the opportunity to further review your billing issues with us by contacting our priority hotline at 424-208-6248. This line is available Monday through Friday, 9am to 5pm PST. If you are calling after these hours, please leave us a message and we will return your call as soon as possible. We hope that you will utilize the opportunity to reach out to us at a prioritized level, so we can be in good standing with you going forward.