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  • Report: #814934

Complaint Review: Playphone

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  • Submitted: Wednesday, December 28, 2011
  • Last Posting: Tuesday, January 10, 2012
  • Reported By: Chuck — St Louis Missouri U.S.A.
Playphone
San Jose California United States of America

Playphone Ron Czerny Unauthorized phone charges to cell phone- scheme described by Sprint San Jose, California

*UPDATE Employee ..inside information: Opting into services and contact information.


1Author 0Consumer 1Employee/Owner

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I received my Sprint invoice for the month and found a charge for $14.99 from Playphone Inc labelled as Ringtone-74777 PlayphoneSubs.

I called Sprint billing.  They told me that Playphone sends out a text message and, if unanswered, causes a billing of $14.99 PER MONTH!!! onto your phone bill.  I was astonished, but the Sprint representative told me that he knew EXACTLY what happened because they had done it to him, too.

Sprint should block ALL PLAYPHONE billing invoices immediately because this is clearly fraud-- yet Sprint seems to be going along with it.  They advised that the charge would be taken off my bill and that Playphone would be blocked from ever texting me again-- however, if they KNOW about this, why do they let these invoices wind up on customer bills when from the git-go, they knowi ts a scam and fraud?

Come on Sprint-- protect your customers and put an end to this NOW.  Playphone is a rip-off in this practice, and it should be stopped immediately-- maybe by a class action lawsuit from everybody they have done this to.

This report was posted on Ripoff Report on 12/28/2011 1:58:35 PM and is a permanent record located here: http://www.ripoffreport.com/computer-fraud/playphone/playphone-ron-czerny-unauthori-41291.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Opting into services and contact information.

AUTHOR: Grace at PlayPhone - San Jose (United States of America)

SUBMITTED: Tuesday, January 10, 2012

Chuck,

Thank you for taking the time to share your concerns about your subscription to a powered by PlayPhone portal. We ensure that all powered by portals are compliant with the MMA Guidelines*, which contain wireless carrier policies from companies such as Sprint and regulatory guidance to ensure that customers are protected.

One of the guidelines requires that a subscriber Double-Opt in before a subscription is initiated. This double-opt in process requires a subscriber to use a password which is sent to the requesting device. The password is only sent to the requesting device, thus ensuring that only the device holder can subscribe the device to the service.  Once the password is received, the subscriber must enter the password into the website and accept the terms and conditions before the service can begin.  This process ensures that only the individual who has possession of the device can subscribe to the service.

Our customers are our most valuable asset and we strive to show this through our services and products. The Better Business Bureau has awarded PlayPhone the highest rating, A+, because of this. Please accept our sincere apology for the miscommunication that occurred during your call with the Sprint representative and any inconvenience this may have caused you. Feel free to contact us directly should you have any further concerns or need assistance by calling, 877-312-7002.

* For more information on the MMA Guidelines, please visit http://mmaglobal.com/policies/education.
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