• Report: #655529

Complaint Review: TigerDirect.com

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  • Submitted: Tuesday, October 26, 2010
  • Last Posting: Tuesday, November 16, 2010
  • Reported By: Brian — Madison Wisconsin United States of America
TigerDirect.com
7795 W Flagler St. Suite 35 Miami, FL. 33144 Internet United States of America

TigerDirect.com Circuitcity.com Continually transferred to 3rd parties just to be forced to call back, Internet

*UPDATE by author: Actually They Are


2Author 1Consumer 0Employee/Owner

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I have been a longtime customer of Tigerdirect, and have never been treated so poorly. I have e-mailed them numerous times and have not gotten a single reply. Ultimately, the issue began when I was given a discount for circuitcity.com. Since I was building a new PC, I figured I would split the order between CC and TD in order to cash in on the CC coupon. When I placed the order, the coupon did not activate and therefore was not taken off. 

I instantly called CC and informed of this mishap. Without even telling me what she was doing, the customer service rep transfered me to a 3rd-party service (one of those where you pay to get discounts). I knew right away this was not my issue, as I would never pay for a discount. So I called back, and received the same representative. She gave me another phone number (after I tried e-mailing her the coupon and she claimed she 'didn't receive it'. 

Knowing that this was not correct, but wanting to give her the benefit of the doubt I again called a different 3rd party. Since this was incorrect I called back. this time I got a different CS rep, and was told my original rep got my e-mail and gave me another telephone number for... yet another 3rd party "pay for discounts" supplier. In my final calls to CC I finally received someone who had some idea that I was not PAYING for additional discounts. This hour long fiasco was not enough to make me stop using their service, however, their lack of response was. 

I have forwarded this complaint to numerous CC customer care supervisors, without even the benefit of a response. What is the purpose of a customer care department who sends you to other companies to buy discounts? Customer care is the reason why I am tempted to not return. Newegg.com offers just as good of products and I have had nothing but the utmost respect from their customer service department. This is just sad.

While I am sure this part was just a typing mistake, someone at CC clearly accessed my account because they changed my first name from Brian to "4". TD if you cannot handle all the pressure of buying differnt companies, please stick to what you know best and stop sacrificing customer care for additional sales. You used to be number #1, now I dread the idea of calling you.

Order number:F3283824




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Customer Service

Reply

Brian

 to Steven.Bowden
show details Oct 20 (6 days ago)
Mr. Bowden,

Today, I called Circuit City support (Tigerdirect). While I have been a long time customer of TigerDirect, for the benefit of the coupon listed below, I ordered half of my order through Circuit City. I spent about an hour today, dealing with this $10 mishap. First time I called, I spoke with Veronica Russ (at least that was her e-mail). Within 15 seconds of talking to her, I was transfered to a third party service that I definitely didn't sign up for (as she must have thought that this is what I was referring to). So, I called back. I talked to Veronica again, and this time she had me e-mail the ad to her. She quickly determined that this was a different third party, and despite my pleas that this is not a third party discount and is certainly not a service I paid for, she gave me the number for yet another third party. The third time I called, I was not even allowed to speak to Veronica, and a separate operator gave me Veronicas advice... yet another third party whom I called only to have them tell me I was not a member. The fourth time I called again was not able to speak with Veronica, and instead spoke with Tyrone Nelms. I again had to forward the e-mail to Mr. Nelms, and after some time he quickly determined that this was $10 discount that should be applied to my order and informed me it was taken care of. So, after wasting one hour of my time, I had earned my original $10.
-Brian 


---------- Forwarded message ----------
From: CircuitCity.com <CircuitCity@circuitcity-online.com>
Date: Tue, Oct 19, 2010 at 3:13 PM
Subject: Your $10 Discount…Expires 10/31
To: 



 To ensure delivery to your inbox, please add 
CircuitCity@circuitcity-online.com to your address book.		 1-800-843-2489http://www.circuitcity.com/main/indexcc.asp?SRCCODE=CCEM429TT&cm_mmc=EML-_-Main-_-CCEM429-_-circuit409

Welcome to the Circuit City VIP Deals List!

As promised, here is your $10 discount. Use it on anything from an HDTV with latest 3D techonology, to that high-definition camcorder you've always wanted for those special moments. Choose from housewares, office supplies, DVDs, LCDs, and much more. There are thousands of deals to choose from, and most deals ship the same day your order is placed. Just follow the instructions below to redeem your discount. And remember, you must use your discount before the expiration date below. Don't miss out!

Simply click this link, and we'll discount $10 off the product total of any order over $100 placed by Sunday, October 31st.

WHY BUY FROM CIRCUITCITY?

Lowest Price Guarantee – Will match any advertised price – restrictions apply – click herefor more details.

Choice – More than 100,000 products in stock and ready to ship within 24 hours!

Same-day Shipping – 97% of all orders are shipped the same day.

Flexible Payment Options – It’s SAFE to buy from us!

Service & Support – Get FREE online support 24/7.

30-day return policy – It’s Satisfied or Refunded at The City™. It’s Hassle-free!

OUR CUSTOMERS SAY IT BETTER

Don't take my word for it-- Read what CircuitCity.com customers have to say:

Products
"…any ways all things I bought from circuit works great and still working like my tv and the computer I got." 
-- Reviewed by: Robby on Aug 11, 2010

WOW! I'm been blown away!
"How does that song go? lost in love is all I FEEL! I just needed to find an updated part for my computer and I was floored to find it on here! Best price I have ever seen and it was in my hands one day later didn't even have to pay for next day air. By and away the best site on the net!" 
-- Reviewed by: Sactownjoe81 on July 17, 2010

Buying Referbs. Excellent Option
"… i have been using it about a week now... worked perfectly right out of the box.. looked brand spanking new and the price could not be beat. i got so much more for less than 1/2 the price of buying a brand new X2system.. i will be back.. i was always a fan of referb. now i am a true believer. If you want more bang for your buck... referb is the only way to go.” 
-- Reviewed by: on Jun 01, 2010

Excellent Service 
"Extremely satisfied. The prices were the lowest that I could find and the order arrived within 3 days. Will definitely be ordering from CircuitCity.com again!" 
-- Reviewed by: Chris on Feb 14, 2010

Best On-line Experience Yet 
"I got what I wanted for a great price plus free delivery and within the time frame spelled out on your web site. Wonderful!!! Keep it up." 
-- Reviewed by: Blaze on Feb 10, 2010

So what are you waiting for? Use your discount today by clicking the link below and you'll get $10 off your order over $100. Hurry and do it now. This deal ends October 31st, 2010

Simply click this link, and we'll discount $10 off the product total of any order over $100 placed by October 31st, 2010.

NOTE: Do not forward or share this link. Once used, it cannot be used again. This is a private link intended for you only.

Happy shopping,

gilbert fiorentino

Gilbert
Chief Executive
CircuitCity.com, Inc.

Pssst: Remember, don't forward this link to anyone. Once the special offer is used it can't be used again. If you forward it to a friend and they use the offer, you'll no longer be able to take advantage of the $10 discount. This offer is valid online only and cannot be redeemed over the phone.

Click Here for $10 OFF any Order over $100.

Discount valid thru 10/31/2010 Not responsible for typographical, technical, or descriptive errors of products herein. Prices are subject to change. Product total needs to be over $00 to qualify. Taxes and & Handling are additional. Discount Code P.

If you wish to UNSUBSCRIBE CLICK HERE 


© 2010 CircuitCity, Inc. All Rights Reserved. Circuit City, Circuit City and Circle logo and CircuitCity.com are trademarks of Circuitcity.com Inc.
All others trademarks and copyrights mentioned herein are the property of their respective owners.

7795 West Flagler Street Miami, FL 33144

   


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 to CustomerCare
show details 11:07 AM (7 hours ago)
Dear Circuit City Customer Service,

I have e-mailed your customer care representative listed below nearly a week ago without response. this was the manager listed on my customer care call. The correspondence is shown below. Is there anything that can be done to rectify this situation, and this continued disregard for my time?
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This report was posted on Ripoff Report on 10/26/2010 4:42:58 PM and is a permanent record located here: http://www.ripoffreport.com/computer-fraud/tigerdirect-com/tigerdirect-com-circuitcity-co-ebdf6.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

LOL!!!!!

AUTHOR: Anonymous - Littleton (U.S.A.)

SUBMITTED: Tuesday, November 16, 2010

Filing a fraud report on a company that closed over 18 months ago. LOL!!!!!



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#2 Update By Author

Actually They Are

AUTHOR: Brian - (United States of America)

SUBMITTED: Tuesday, November 16, 2010

Just to be clear, my Report was issued against TigerDirect, and CircuitCity, both of which are owned by Systemax Inc. Since all customer service is handled through the TigerDirect customer care center, that is who I cite. However, I was not using TigerDirect's website, but rather CircuitCity's. Both companies are alive and well, even though they are exact replica's of each other. In case there is any doubt take a quick read:


Or just visit their site:

www.circuitcity.com 

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