Verizon Internet Phone Co Refused to repair problem with internet and then charged $79.00 Cancellation fee. Now I am receiving bogus charges after I have paid everything else. Attorney General can only mediate, and if a utility won't come to a fair conclusion, I feel like I'm being intimidated at this point. Albany New York

On June 16th, I could not get onto my internet. When I called Verizon tech support, they couldn't see why I was unable to get on. I was told by a Verizon worker later that a code they saw at the office showed there was a problem and they would send someone the following week at no charge to me. That week, I called and was told there was no appointment and that I would be billed if someone came. So I was forced to go to another carrier for internet. The Verizon Co. said that I asked to cancel my service. I explained that they needed to show my service as being canceled because of non function. I have been billed and billed since then. I feel that some government agency needs to help people who become victimes of outrageous billing and bogus charges to the customer. I went to the Attorney General and waited 6-8 weeks to hear that Verizon didn't respond and that I could go to small claims court. I don't know that I can do that . I'm on a very small income. Is there anyone or anything that can be done about these unethical billing practices. Bottom line, I did not cancel my contract. Verizon refused to help me without getting more money.

Tod
Arcade, New York
U.S.A.