americangreetings.com
Internet
United States of America
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americangreetings.com Evite, AG Interactive, Inc. Charge Credit Card monthly; No contact phone or email available; Customer Service link does not work; Internet
1Author
0Consumer
1Employee/Owner
This company fools you into thinking you are getting a 3 month trial, then automatically signs up your credit card for $3.99/ month. This would be ok, but their customer service link on their website does not work, it says the server is not there. There is no contact phone number - anywhere. They only say the "parent" company IEC is headquartered in Los Angeles. There is no contact email, except to advertise.
There is a way to discontinue the billing, but it takes a magnifying glass, and many clicks to find your way into that screen. This company is deceptive, and should be forced into having more transparent practices, and to offer clear and present customer service. I feel I was billed for 7 months, and deserve a refund. However, there is absolutely no way to contact them.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: AG - Brooklyn (USA)
SUBMITTED: Thursday, February 09, 2012
POSTED: Thursday, February 09, 2012
Sorry to hear you're having problems with Evites. American Greetings does partner with Evites on our electronic invite product. Although it sounds like this isn't directed at American Greetings we would like to help if we can. If this is in fact directed at American Greetings, we'd be happy to help you. Please email us at altsupport@americangreetings.com.
Sincerely,
American Greetings Customer Support