Imprint.com
Internet Internet
United States of America
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Imprint.com 24hourwristbands.com, 24lanyards.com HORRIBLE CUSTOMER SERVICE, WRONG LOGO PRINTED, Internet
*General Comment: Company's Employee Response - really?
1Author
1Consumer
1Employee/Owner
What a joke! Looks like people have already discovered how horrible this company is. I've been given the runaround about my order. They sent me a proof of my koozies, and they looked fine. But when I recieved them today, I noticed they retyped my logo out and spelled it wrong!! This is for a charity foundation event this Saturday! When I call the company, they transfer me to wait in line again and then disconnect me before I can speak to someone. This happened several times. When using their live chat option, the person gave me no help and basically just kept saying, sorry I can't control your order, etc. She even had the audacity to tell me that she couldn't guarantee that anyone would get to my problem today because they have "lots and lots" of tickets. I said HA! looks like I'm not the only one with a problem, imagine that!
After SEVERAL hours of convincing, calling and emailing, they are sending me new ones, but told me I'll have to wait 14 business days (even though I paid to have it shipped RUSHED and produced RUSHED, and still do not have my product at my event). What a horrible waste of my time.
DO NOT USE THIS COMPANY PERIOD.
Click Here to read other Ripoff Reports on Imprint com
REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: imprint customer service - Stafford (United States of America)
SUBMITTED: Monday, November 07, 2011
POSTED: Monday, November 07, 2011
We're are extremely sorry to hear about the unpleasant experience you've had. We will do whatever it takes to make sure you are taken care of and would also like to get some detailed feed back regarding your order so we can pinpoint how this occurred. Please send us an email to issues@imprint.com and someone from management will reach out to you
immediately. We'll do whatever it takes to make sure you are satisfied.
Sometimes we may face unexpected high call volume and we are trying our best to expand our phone system to handle more service/sales calls. For this reason we try to embrace as many forms of communication as possible. We recently found that our facebook page and various social media platforms have really allowed us to reach out to our customers and
them to reach out to us. Feel free to to visit our facebook page at www.facebook.com/imprintdotcom
#2 Consumer Comment
AUTHOR: LBob - Rochester (United States of America)
SUBMITTED: Saturday, December 10, 2011
POSTED: Saturday, December 10, 2011
I was researching Imprint.com before using them and came across a lot of non favorable reviews. Funny thing is the responses to the many complaints I read from an "employee of the company" were all identical and not very timely written. Beware too that the head company for Imprint.com is NetBrands Media Corp and there is a lot of info out there that makes me question their ethics. United States of America vs NetBrands Media Corp. for one.
