Dell Computer and Financial Services Dell hardware warranty service was great- but after 2 motherboards were replaced-software not functioning.major problems.Dell techs never called on 7 diff. appointment times-refund still not issued 2 Dont Call Dell-paid for software service- total waste of time & $-7 appointments no one called 2 months and another 2hours 45 min on phone-no help-no refund Internet

Dell hardware Tech Support-in home warranty service- was great.  The software dept. is not. 

Paid $180  to spend hours with first tech- nice but had same and more problems after 2 hours.  Called back- made appointment time- and was stood up 7 different times. 

Was promised a refund And was told that i would still get help because of the time spent etc..

That and those promises for 2 months now have never occurred.  my payments are not recognized nor is the refund. my complaints go nowhere. 

Empty promises of- "Don't worry i promise i will help you.  You are in good hands with me" etc. Was told by 3 different supervisors that "someone would call me absolutely"- "you can trust me", We will absolutely take care of you."

all a waste of time and money, and effort.  I am tired of the 2 month hassle of wasted time.  Dell needs to get its act together and treat customers like we are more than just their bank.