FixYa
Internet Internet
United States of America
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FixYa FixYa.com Is not worth the price Internet, Internet
*UPDATE Employee: We are always willing to assist you
1Author
0Consumer
2Employee/Owner
They say you only pay if satisfied, but they charge your credit card regardless. They basically seem to google the problem and insert the web site address that are most likely to solve the problem -- the same websites you'll find if you google the problem yourself! After a few messages, I switched experts and got someone who barely spoke English and wrote illegible sentences. I tried to switch again, and got no answer for 5 days. Each new expert starts from scratch and does not seem to review the history with the previous tech. After I week, I've given up. This service is a rip off. I expressed disatisfication, indicated that the problem was not resolved, and I was still charged. There is no obvious way on the website to protest the charge, so I had to go through my credit card company to do so.
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REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: FixYa Support - (USA)
SUBMITTED: Monday, October 10, 2011
POSTED: Monday, October 10, 2011
Please note that Fixya.com is an accredited company by the Better Business Bureau.
Our motto at FixYa.com is "100% customer satisfaction guaranteed or your money back".
We are always willing to assist you. Please contact premium.support@fixya.com so that we can look into the matter and resolve it.
Please send as much information as you can.
#2 Employee
AUTHOR: FixYa Support - (USA)
SUBMITTED: Monday, October 10, 2011
POSTED: Monday, October 10, 2011
Please note that Fixya.com is an accredited company by the Better Business Bureau. Our motto at FixYa.com is "100% customer satisfaction guaranteed or your money back". We are always willing to assist you. Please contact premium.support@fixya.com so that we can look into the matter and resolve it.
Please send as much information as you can.
