Just Answer Tech Support
internet Internet
United States of America
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Just Answer Tech Support charged me when they didn't supply a service. Difficult to reach. No phone or address internet
*UPDATE Employee: JA Rebuttal
2Author
0Consumer
1Employee/Owner
I contacted this firm in April 2011 to ask a question. They never answered me and only continued to bill me although their website says they will only bill if a question has been answered to the client's satisfaction. I could not find a way to contact them. Finally, after much searching, I found a "contact us" link and sent them a letter explaining that they had not answered my question and I did not want to be charged. They never answered me and I continue to get solicitations from them. They charged me $28 and I want my money back. I see now that the company is in California.
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REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: Lynda - Big Sur (United States of America)
SUBMITTED: Saturday, January 21, 2012
POSTED: Saturday, January 21, 2012
The company refunded my money.
#2 Employee
AUTHOR: LeilaA - San Francisco (United States of America)
SUBMITTED: Thursday, January 26, 2012
POSTED: Thursday, January 26, 2012
Hello Lynda,
I’m very sorry for any trouble you’ve experienced with our site and that you didn’t receive a response from our customer support team in a timely manner. We typically respond to customer questions within 4 hours.
It sounds like you may have mistakenly signed up for our monthly subscription program. We would be more than willing to refund your charges, but we need some information from you in order to locate your account. At your earliest convenience, please contact our customer support team at (888) 587-8220, (650) 385-2899 for international calls or via email at support@justanswer.com, to request a refund.
Also, customers can see a summary of how our site works and can find our customer support phone number using the How JustAnswer Works and Help links at the bottom of the home page.
Please let me know if there’s anything else I can assist you with.
Regards,
Leila A
Customer Support
