Report: #175005

Complaint Review: PCCharge Payment Server Go Software, Inc.

Submitted: Monday, February 06, 2006
Last Posting: Thursday, January 10, 2008
Reported By: — Smyrna Georgia

PCCharge Payment Server Go Software, Inc.

5000 Business Center Dr. Suite 1000 Savannah, Georgia 31405 U.S.A.

Phone: 877-659-8981
Web:
Category: Computer Help Desk

PCCharge Payment Server Go Software, Inc. ripoff Savannah, Georgia

1Author 0Consumer 1Employee/Owner

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This company charge some so call technical support. ones your contrac finish the system start acting up. I ask the sales person whom set me up with this system he said I'm not the only person That has complain, This is how they make there money.

Stalin
Smyrna, Georgia
U.S.A.

This report was posted on Ripoff Report on 2/6/2006 3:01:49 PM and is a permanent record located here: http://www.ripoffreport.com/computer-help-desk/pccharge-payment-ser/pccharge-payment-server-go-sof-a84a8.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Software is not aware of support dates

AUTHOR: Brett - Savannah (U.S.A.)

SUBMITTED: Thursday, January 10, 2008

The software product does not know when support your support contract expires therefore, it doesnt start acting up once your it does expires, its just bad timing and nothing more. Support contracts are only dates in our system which PCCharge has no communication with or knowledge of. We make very little on support contracts and the majority of that money is used to fund the call center itself. Technical Support Call Centers are typically not profit making departments within any organization. Our support contracts allow our customers to call in as many times as they like during their supported times for an entire year for a very, very small fee (less than $100 a year for standard M-F support).