Chadwicks of Boston
500 Bic Drive, Building 4.
Milford Connecticut 06461
United States of America
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Chadwicks of Boston Chadwicks of Boston Has not refunded returned merchandise; only phones answered are to place orders, they are not responding to email. The Customer Service line perpetually gives a "circuits are busy Milford, Connecticut
*UPDATE Employee: Chadwicks Customer Service Commitment
1Author
0Consumer
1Employee/Owner
Have not had returned merchandise refunded and cannot reach Customer Service, despite numerous attempts. Phone calls to Customer Service get "all circuits busy-- please try your call again, later" messages, and have done so for a full week, despite trying at all hours of the day and night. Calls to the orders/sales line are the only ones answered, and when asked about refunds, calls are sent to "Customer Service" limbo and disconnect after 10 minutes. Email queries have been ignored.
There is scant merchandise left, about half of their offerings are on "back order". They were in Chapter 7, now Chapter 11; things are in disarray, and I fear consumers will not have their refunds honored.
Beware of placing orders with this outfit. I hope I'm wrong, but feel they are probably liquidating remaining stock, squeezing what cash they can, and will be shuttered by Christmas.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: dai - (United States of America)
SUBMITTED: Tuesday, February 07, 2012
POSTED: Tuesday, February 07, 2012
On June 29, 2011, the owners of Chadwicks of Boston, Women’s Apparel Group, LLC, were forced to seek bankruptcy protection in the Commonwealth of Massachusetts. Thereafter, on November 30, 2011, Distinctive Apparel, Inc., a new entity wholly unrelated to Women's Apparel Group, acquired many of the assets of Women's Apparel Group including the "Chadwicks of Boston" brand.
We at Distinctive Apparel are committed to rebuilding the Chadwicks brand starting with resolving any issues you may have resulting from orders shipped to you after June 29, 2011. Distinctive Apparel has established a dedicated Resolution Team and ask that you please contact us at resolution@chadwicks.com. In your email, please include your order number, name, address and a short description of your problem. If you do not have access to email, please contact our Customer
Service line at 1-877-330-3393 and let us know how we can get in touch with you. We will respond as quickly as possible and do our best to resolve your issue to your satisfaction. We sincerely regret the inconvenience you have encountered and will do everything possible to demonstrate our commitment to you as a valued customer.
