• Report: #409571

Complaint Review: Frosty Computers

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  • Submitted: Thursday, January 08, 2009
  • Last Posting: Tuesday, January 20, 2009
  • Reported By:Houston Texas
Frosty Computers
3392 Falcon Ridge Rd Houston Texas 91765 U.S.A.

Frosty Computers Mail Fraud By Frosty Computers Diamond Bar California


2Author 0Consumer 0Employee/Owner

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I ordered a MSI laptop on December the 3rd 2008 from Frosty Computers, http://www.frostycomputers.com/, I found this reseller through MSI web site. What I received were two power supplies instead of the laptop. I called the Frosty Computers customer service. The contact person was Ben Hsu who assured me that he had sent me the laptop through USPS.

Then I complained to the USPS. An USPS inspector checked the box and told me that the label on the box that I received was not altered and there is no way for somebody from the USPS to change the label to another box, so the box that I received was the one that Frosty Computers sent me. The label was made by Frosty Computers because they have an account on eBay.

Mail fraud was the conclusion of this entire bad experience, Frosty Computers made me lose my money, and waste my time. I don't want more people to be ripped off like me with this kind of fraud.

Please contact me if you need further information

Regards,

Nestor
Houston, Texas
U.S.A.

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This report was posted on Ripoff Report on 1/8/2009 10:03:18 AM and is a permanent record located here: http://www.ripoffreport.com/computer-mail-order/frosty-computers/frosty-computers-mail-fraud-by-cf457.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Owner of Company

Frostycomputers.com Authorized MSI e-tailer/ MSI notebook premier partner

AUTHOR: Frostycomputers - Diamond Bar (U.S.A.)

Dear Friends in cyberspace,

Please check out our good reputation online:
(((Redacted)))

The MSI Laptop complete package was weighted at 16 lbs and 2oz.
Laptop was shipped with signature required delivery, and signed for and delivered on 12/8/2008 @ 1:38 pm,
I have a copy of the scanned signature and tracking information available upon request.

Who signed for this laptop is my question?

Frostycomputers.com is more than happy to work with you to resolve any issues within reason. Please contact us if you have any questions info@frostycomputers.com

Sincerely,
Ben

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#2 Update By Author

FROSTY COMPUTERS MAIL FRAUD

AUTHOR: Nestor - Houston (U.S.A.)

The issue here is that I ordered a Laptop and what I received were two power supplies for a desktop computer. Who received the box, who signed for it, When it was delivered are no the questions.

Frosty Computers has an account on ebay so, they prepare the boxes that they send, weight and dimensions are taken by them; nobody else verifies this information. The label is done by the sender (Frosty Computers). There is no way for somebody else to change it or copy it.

The people from the post office told me that this kind of fraud is more common that what you may think

I don't want more people being ripped off like I was. One should be careful when shopping on line and only buy from reputable places. A place where customer satisfaction and honesty are number one and a good reputation is defended with good actions and not empty rebuttals.

Thanks

Nestor
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