Time Life, Inc. Can not get product I paid for. Time Life lied about shipping my order. De Moines Iowa

I ordered DVD's online from TimeLife.com after I saw a commercial. I called to check on my order since I did not receive any shipping information. The rep verified my order and shipping address. After waitng 2 weeks the order still did not arrive. I called again and was told to wait. I waited & called again. The rep said the shipping address was incomplete but assured me it was sent to the incomplete address and I should receive it. I called again after not getting my DVDs, they send they would send out another set of DVDs. Again, I did not receive my order. I called again. In the converstation with the rep, I asked how my order was sent. I got THREE different ship methods in the course of the conversation! I asked for a full refund the REFUSED to refund my money. I spoke with a supervisor who said I have to wait 30 days from "their last ship date" to request a refund. I told them they have continually lied about my order, that I do not believe they have any intentions of sending my order. I reported them to my bank and made a fraud claim against the company. I also have reported them to the BBB in Iowa. I still have not received either of the DVD sets they said they shipped. I would advise that this company should be avoided.

Consumer
Statesville, North Carolina
U.S.A.