Alienware
14591 SW 120 ST
Miami Florida 33186
U.S.A.
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Alienware No replacement parts! Miami Florida
1Author
2Consumer
1Employee/Owner
OK, when discussing what to do about broken video cards, nVidia g71 7900 gtx, Alienward informed me to get replacements from the following sources: "laptop king, agparts worldwide, newegg, tigerdirect, rjtech" I spent 4 hours researching with these companies and they don't have the parts. I now have no where to go and get replacement parts! My $5000 MALx is a boat anchor. I'm reading other similar stories and knowing that Dell owns this company, I am totally suprised by the pathetic customer service. No more Dell computers for my company, friends and family and clients. Upland, CA
Steve
Upland, California
U.S.A.
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REBUTTALS & REPLIES:
1Author
2Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Aw-james - Miami (U.S.A.)
SUBMITTED: Tuesday, September 23, 2008
POSTED: Tuesday, September 23, 2008
Hello,
I'd like to apologize for any inconvenience this may have caused. I'd like to assist in providing a replacement video card but I will first need to view your account details. Feel free to email me at james_espinosa@alienware.com with your account information and I will respond to you as soon as possible.
Best regards,
James
#2 Consumer Comment
AUTHOR: Biggdogg2800 - Asdasdsa (U.S.A.)
SUBMITTED: Sunday, February 22, 2009
POSTED: Sunday, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
#3 Consumer Comment
AUTHOR: Biggdogg2800 - Asdasdsa (U.S.A.)
SUBMITTED: Sunday, February 22, 2009
POSTED: Sunday, February 22, 2009
I needed a right side door for my Alienware machine that my best friend gave me. ALienware said if you are not a customer, they can't help; so the original owner (my friend) and I called; confident that we could get the part. NO DICE. The warranty had expired and they don't want to hear anything else.
How arrogant
How sad
I need something that only alienware can give me and they basically said "We got your money so screw you!"
Thank You for websites like this!!!!!
Larry
