Dell Computers Refused to repair my computer while it was still under warrenty. Austin Texas

I fought with Dell to get my computer fixed for 3 months, the first time Dell had my computer it was under warranty the technician decided not to fix my computer and made up a bogus excuse. I contacted Dell and they told me to send the computer back to the repair center a 2ND time. I received the computer back unrepaired again with the excuse that it was a biohazard. I know a little about repairing computers, so I opened my laptop and found nothing inside. By this time my laptop was out of warranty, I stopped making payments on my account and called again and again I was told to send it back. I am still fighting with Dell to remove the late charges from my account. I don't think I should have to pay for Dell's creative imagination. The third time the Dell repair center had my computer they only replaced the mother board the rest of the parts that I needed replaced they didn't touch so my computer is still not completely fixed like it needed to be. I even tried to get them to send me a new mother board and other parts I needed and I would repair my computer, the tech. support tech. refused to do that. So I will continue to calculate the interest on 3 months of late fees and the $117.00 and any other charges that Dell decides to add to my account for the remainder of the time it takes me to pay off my computer. I will also go to the BBB and file a report with them. DON'T BUY A DELL COMPUTER. The company has terrible customer service and there tech. support is not worth a penny. You can't understand very many of them, they very seldom make any sense because they are all overseas somewhere, and English is a second language for them. Dell Financial Services is in the business of stealing money from the very people that keep them in business in the first place.

Gordon
Saint Augustine, Florida
U.S.A.