• Report: #378141

Complaint Review: Dell

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  • Submitted: Friday, October 03, 2008
  • Posted: Friday, October 03, 2008
  • Reported By: — Foley Alabama
Dell
dell.com Internet U.S.A.

Dell Tech support is a joke Internet


1Author 0Consumer 0Employee/Owner

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I have been waiting over 2 months for Dell tech support to assist in clearing up the computer problems I have been having with a Dell Inspiron 531s that I purchased in May 2008. The modem had went bad and after over 7 hours and a week of being on the phone with tech support, they finally sent a tech out to install a new modem.

The tech support had me reload the operating software and ever since then, I can get on line, but none of the other features that I could use when I bought the computer are working. It will not allow me to print and the software Dell sent apparently doesn't have any printer drivers on it.

I am in the process of purchasing a new HP desktop so that I will have a computer that works properly and also have knowledgable tech support that actually helps the consumer rather than just blowing them off. The current Dell I own is the 4th computer I have purchased over the years from Dell, but Dell will NEVER get my business again.

Dave D
Foley, Alabama
U.S.A.

This report was posted on Ripoff Report on 10/3/2008 6:16:07 AM and is a permanent record located here: http://www.ripoffreport.com/computer-manufactures/dell/dell-tech-support-is-a-joke-in-94feb.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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