HP Case Manager: Machelle Fermidge And Steve Hewlett-Packard -HP- No replacement for Large printer under warranty 3000 Hanover StreetPalo Alto California

The HP support and case managers are the most horrible support I ever seen, I have been dealing with several Hardware companies, but HP support is exceptional and is extremely bad. Imaging if you have business and you have a product from hp that is still under warranty and you are waiting months to get it and you are not getting anything. The response that you get is only people calling from overseas telling you that the product is experiencing delay.

That is what happened with my bad large format defecated printer. Calling the support took very long time. After deciding to replace the print that is still under warranty. It was scheduled to come in 5-7 days. It is been a month and when I try to call to talk to a case manger I was getting transferred to several people that keep asking the same questions. So many calls until I get transferred to a case manger: Michelle Fermidge that has said they are going to replace the printer and will call me later for the tracking no. I did not receive call and no update regarding the case. I called again and after so many transfers with me insisting to talk to a manger I talked to a different case manger (Steve) that did not want to transfer me to the first case manger and has no info regarding the case.

That what is HP support. Stuck with a defective printer

Z
Las Cruces, New Mexico
U.S.A.