Tiger Direct
Internet
United States of America
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Tiger Direct Tiger Direct wants more proof that the recieved a money order than just Delivery Confirmation. Screwed out of 200 smackers. Internet
*UPDATE Employee: Please provide us with more information
2Author
0Consumer
1Employee/Owner
I sent a money order off to the Tiger Direct office in Florida for a motherboard/cpu combo with delivery confirmation. I sent the money order on 4/13/2011, and it was signed for on 4/15/2011 . I have called repeteadly up until yesterday and all I ever got from a representitive was they haven't recieved the mail order. Well yesterday they finally put on the website that they recieved my order (12 days after they had received it) but it says "Please Call - This order is on hold, pending customer response. Please call 1.800.888.4437 to expedite your order processing." So I call customer service and they say they received the order, but there was no money order in the envelope. He kept insisting that I provide them with proof that they received it, but a signature on delivery confirmation wasn't enough proof, I had to provide proof they received the money order, not just a letter. WHAT?! How the h**l do I provide more proof, am I supposed to fly it down to Florida and hand it to them personally? Maybe get a CT Scan of the money order inside of the sealed envelope? The money order was in with the order, you get the order, you got the money order. They were in the same envelope, come on.
I placed a different order online through Tiger Direct with a credit card on 4/21 and it showed up at my door today.
I guess with Tiger Direct they steal your money orders. Just filed a report with the USPS on the money order to have it tracked.
Click Here to read other Ripoff Reports on Tiger Direct
REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Update By Author
AUTHOR: jefferzbooboo - Sherwood (United States of America)
SUBMITTED: Monday, May 09, 2011
POSTED: Monday, May 09, 2011
I finally got someone that I could talk to instead of getting the normal answers. When I called in before I placed the order I asked how to go about paying with a money order. I got told put everything I wanted in a shopping cart, print it off and include the money order with what I wanted. Well they lady today told me that I have to call in the order over the phone, then send the money order amount in. From the time I printed off the order and it cleared the bank, the price on something had increased by $5 so I was $5 short with my money order. She had a supervisor waive the $5 and it is being shipped as we speak. I still lost out on a $10 rebate I probably wasn't gonna get anyways, I'm just happy to be getting my stuff after 3 weeks of waiting.
#2 Employee
AUTHOR: Ernie E. - MIAMI (U.S.A.)
SUBMITTED: Wednesday, May 11, 2011
POSTED: Wednesday, May 11, 2011
Dear Customer,
We apologize for the inconvenience, please contact me at ernie@help.tigerdirect.com with more details such as your order number so I may investigate into this issue to assure your case was handled properly and efficiently.
We appreciate all comments and suggestions to better improve our service to you the consumer.
I look forward to hearing from you,
Best Regards.
