• Report: #470934

Complaint Review: Toshiba

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  • Submitted: Friday, July 17, 2009
  • Last Posting: Sunday, October 18, 2009
  • Reported By: — coldwater Michigan
Toshiba
9740 Irvine Boulevard Irvine California 92618 U.S.A.

Toshiba sent computer with corrupted disc and will not replace disc Irvine California


1Author 0Consumer 1Employee/Owner

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my wife's computer's hard drive went out on her and when i went to us the recovery and application driver disc which came with her computer when we purchased it in 2007, the disc came up with an error, so i called tech support and was told the disc was corrupted and that i would need a new one so i asked them to send me one, they refused saying that there is only a 60 day warranty on the disc, why would i have to use the disc in the first 60 days when i bought the computer brand new. So they connected me to customer service which then told me i would have to pay $24.95 to get the new disc, i argued with them and so then i called the corporate office and finally got someone to call me back and they refuse to send me the new disc unless i pay the $24.95 which i refuse to do because i never got to use the disc that came with the computer. i will never buy another toshiba product and advise everyone not to purchase their products.

Candace
coldwater, Michigan
U.S.A.

This report was posted on Ripoff Report on 7/17/2009 7:15:45 PM and is a permanent record located here: http://www.ripoffreport.com/computer-manufactures/toshiba/toshiba-sent-computer-with-cor-daba4.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1

Really?

AUTHOR: The_phantom_poster - West Plains (U.S.A.)

SUBMITTED: Wednesday, August 19, 2009

Sir....

You are being childish. You have had your Toshiba since 2007, and what...2 years later you need to use the disks for the first time, so I am assuming the computer hasn't had any major problem in the last two-three years, and you are going to come on line and throw a fit over $25...really? You are going to swear off an entire brand name, come online to file a complaint against them, and encourage countless thousands of other people online to not buy a Toshiba....over $25? And it's not even like they are ripping you off....disks fail sometimes. How do you know that disk wasn't working perfectly in the first 60 days? It doesn't matter that you never used them. That is like if you buy somthing from wal-mart with a 60 day return policy and come back TWO YEARS LATER and want a free replacement, and your excuse it "well I never used it". It doesn't matter, 60 days is 60 days.

You are being a big cry-baby. Oh and just so you know....you are complaining about $25 for a set of operating system disks, did you know that if you go out on your own to the store to buy a set of Vista operating system disks it cost over $200?

Grow Up


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#2 Ex-Employee

Agree with OP

AUTHOR: SOZSOZSOZ - Exeter (United Kingdom)

SUBMITTED: Sunday, October 18, 2009

Hi, I used to work for Toshiba in the UK, so whilst I cannot be sure on the guidelines within the US, I agree with the OP in this situation.

You got a disc with the machine, i'm assuming this disc will have a code on the top (if I remember correctly a GMR code) that proves it is the right disc for the right machine. This code doesn't ACTUALLY prove what place/date it was bought, rather that it is destined for a certain model.

If this disc cannot be read than you cannot complete a product recovery on the machine to reinstall the software. Now whilst Toshiba's proposed solution isn't a whole lot of money, it is still a manufacturers defect that has caused this problem. Yes, CD/DVD's do occasionally have such problems, but if the computer company decide to distribute the software in such a way, they should be prepared for this.

What I would suggest is to see if the disc can be tested by Toshiba themselves, and if they find the disc cannot be booted from, this should show that they need to replace it.

In the UK these discs however are not even provided. Customers are to create their own, and if the fail to do so, they must buy discs, because the machine forewarns of this when first booted. However the practice I have described above happens in the UK if the customer has purchased a disc, and that disc fails.

Although to add a final twist, this takes a few weeks to complete, and $25 versus a few weeks may prove to be the more attractive option.

Please however take this with a pinch of salt as I cannot speak for Toshiba of USA.

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