((I mention my occupation and services provided not to promote myself, but to state my qualifications for commenting on another party's transaction:))
Hi, my name is _____ ______ and I'm a private I.T. Consultant and Systems Administrator on the southern Oregon coast. I have been working with PCs and PC-related troubleshooting for over 15 years in the professional sense (been a tech-junkie my whole life). I perform a very wide spectrum of services and solutions, from mobile device connectivity and home theater related projects to safe computing workshops and new system builds. I have purchased (and returned) equipment/parts from well over 20 distributors/retailers, both online and in-store.
Not ONE organization, person, or corporation I've had dealings with has been so openly verbal with me from square one. Before the order begins processing there's an AVA Representative, not a machine / script, both e-mailing me and calling to confirm that I did in fact just place an order. When the purchase was a new netbook, before HP and the rest made their own proprietary netbooks, they even contacted me days later to confirm I intentionally withheld the Optical Drive, as my client insisted it was unnecessary for them.
Any questions I ever had about my orders or order status were answered within 48 hours on their website. If I was unable to access/use the website at the time and I contacted the AVA Rep. via the number provided on my order receipt, my calls were returned within the hour.
I'm not implying in any way that SmithyT is fabricating anything, but my rational sense of logic is telling me this post should be retracted. SmithyT, from within the United States, ordered a product from a U.S.-based manufacturing company. Please don't forget, this is free-market capitalism; in short that means that if you don't like it, go somewhere else. If no physical or serious mental anguish was experienced as a result of the company's product, you're ONLY power in the situation is to not support said company any longer (by support, I mean patronizing their services/buying their products).
All professionalism aside, SmithyT:
By the second paragraph of your first posting regarding this order I sensed a distinctly vindictive nature to your writings. By mocking the fact that your review was pulled for review, you insinuate that you would let any anonymous user post the type of fictionally illegitimate things you're accusing of RipoffReport of posting on behalf of AVA Direct. Given the notion that you're upset because you feel deceived by others' positive reviews of the company, it makes absolutely no sense that you'd mock (and by mock I simply mean the flagrant use of inappropriately quoted nouns) the part of the system involved with quality control of company reviews....
You just aren't painting a clear enough picture of the process and which part you're upset about. I'd hate to see a company like AVA Direct with whom I've conducted countless orders/transactions complete from start to post arrival lose one cent of business (thereby revenue/profit) due to an inarticulate and questionably accurate review.
Don't forget, this isn't Europe. We don't have false-advertising laws and we sure as heck don't have adequate consumer protection laws; and nor should we.
Thanks to anyone who took the time to take in my two cents here;
Sincerely yours,
One sad I.T. Consultant
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
