Less than a month ago, I bought a black ink cartridge for my dell all-in-one printer. As soon as I put it in and printed a page, it told me the black ink was almost empty and I needed to replace it. I thought it was a mistake, given that I had just replaced the cartridge, and ignored it.
I tried to print today and it told me the cartridge was empty so I called Dell's customer care center and friendly whatshisname told me I had to order a new cartridge but he couldn't do anything because 21 days had passed since my order. Stress meter goes up and I say: I'm sorry but as I previously explained to you, I just bought the cartrige and this is the 2nd time I print and - by the way - there is nothing about a 21 day policy on my invoice?????? long pause at other end..... Repeat 21 day policy and tells me I need to order a new black cartridge. I ask to speak to a manager because I am stuck with a Dell printer and have no choice but to order the ink from them and this is unacceptable.
He can't transfer me to a manager, so I insist.... he offers to give me a discount coupon that I can use online to purchase a new cartridge at no cost to me. I accept. He says he has to put me on hold to process the coupon request. 10 minutes later. He has to put me on hold because he's waiting for the coupon number. 10 minutes later I finally get the coupon number and all's well that ends well but I'm worried for my future with Dell so I check out this website. My oh my. Other people think like I do. How interesting. Other annoying things I've slowly discovered about Dell over a 1 year relationship:
Customer Care Center: Outsourced to Panama a friendly customer rep once told me. You know what they say - you get what you pay for and this is what $2/hour wages get you.
When they put you on hold - you're not on hold - they have a silencer at their end, they can hear everything you say.
There are no managers working for Dell. I've been denied access to one 2 times now so, as far as I'm concerned, they don't exist.
Dell Preferred Credit Card: If you use this to order online they require you to enter your social security number or they will not process your order. I have complained about this and consistently gotten "scripted" emails that never never never answer any of my questions. I gave up but it pisses me off.
Jasmine
Fort Lauderdale, Florida
U.S.A.
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