• Report: #753209

Complaint Review: dell

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  • Submitted: Thursday, July 14, 2011
  • Posted: Thursday, July 14, 2011
  • Reported By: Matthew — deltona Florida U.S.A.
dell
round rock Texas United States of America

dell dell computers dell inspiron 570 bad software salesman lied refuse to take back or fix round rock, Texas


1Author 0Consumer 0Employee/Owner

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I purchased a dell 570 desktop on june 13 delivery date was june 27 and yesterday it died, the harddrives disappeared and they wont help.  i called and called all they told me was that if i wanted it fixed it would be 120$ after i purchased a 2 year warranty at ordering.  needless to say that they lied about the warranty (it was only a hardware warranty) they also lied abut the computer being wireless it wasnt they sent me a dlink they also never told me there was a 21 day only return ploicy.  it seems funny that the day after dell called me rudely asking me to take more warranties and i said no the computer went bad.  maybe they have a built in die switch if you dont take the extra warranty.  but i already took the 2 year so why would i need anything else i thought.  not knowing it wasnt a full warranty.  i opened a dell charge and it was 405$ and will cost me monthly and i refuse to pay anything for a computer that doesnt work.  i will try calling corporate tomorrow again but no one has the number.  funny about that.  i asked the one guy who do you call if you dont get your check and he hung up on me.  i know the law is on my side on this.  no where does it say in the paperwork that there is a 21 day return policy.  you have to search for it online. 

This report was posted on Ripoff Report on 7/14/2011 11:02:56 PM and is a permanent record located here: http://www.ripoffreport.com/computer-manufaturers/dell/dell-dell-computers-dell-inspi-f55df.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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