Epson Stylus CX7400 consumes color ink even if you don't use it and reports empty cartridges when they are not empty Long Beach California

I think there are 2 good reasons why you should not buy this printer and probably Epson's printer in general:

* Need color cartridges to print B/W
* Printing B/W consumes color cartridges

When I bought it I wanted to save the color cartridges because I had to print only B/W. I could NOT. Called the customer care and they said that that the color cartridges has to be inside. Fine, I put them in. But why?

Then when I run out of cyan ink, I had to buy this cartridge. However the color levels kept going down even if I was not printing in color.
The customer care at (562) 276-4382 told me that the printer uses color for B/W printing in order to deliver optimal printing quality.

COME ON, I have had a few monochromatic printers that were printing B/W better than this one.

If the customer care assertion was true, that means that Epson printing technology is inferior to other printer manufactures that can produce excellent B/W inkjet printers that deliver excellent results without using color cartridges.

I really think that Epson is in the business of selling cartridges not printers.

(((Redacted)))

It looks like the chip in the cartridges "estimate" the quantity of ink in the cartridges and it can report that is empty even if it is not. And there is no way to reset it.

Chris
PA, California
U.S.A.

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