Gateway computers / support Customer Support os a JOKE Irvine, California

Several Months ago the OS on my notebook crashed.  I called Gateway to get recovery disks since I did not have these in my possession.  I was told it would take 3-4 weeks to arrive and I needed to pay $20+ for them to be shipped.  It did not matter that I run a business on this computer they would not send them any sooner even if I wanted to pay the shipping costs.  My husband has a Dell so while waiting on the disks I put that recovery disk in my Gateway and it fixed the crash.  When the disks arrived I did not open them, only put them away for the next time I might need them. 

The OS crashed again this week, when I opened the unmarked CD envelope and took out the unmarked CDs I found that the disks were blank. BLANK!!  I paid for blank disks!  When I contacted Gateway I was told my computer is out of warranty and I would need to contact Answers by Gateway.  This is a pay per use service.  I told support I DO NOT CARE THE COMPUTER IS OUT OF WARRANTY I WANT THE DISKS I PAID FOR.  Of course I am being ignored. 

My parents also have a Gateway but from this point forward I will tell everyone I know or come in contact with NOT TO WASTE YOUR MONEY OR TIME ON THIEVES THAT CALL THEMSELVES GATEWAY.