• Report: #16207

Complaint Review: Gateway

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  • Submitted: Thursday, March 07, 2002
  • Last Posting: Tuesday, March 12, 2002
  • Reported By: —
Gateway
Nationwide U.S.A.

Gateway Trade-in rip-off.


1Author 0Consumer 1Employee/Owner

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I bought a Gateway computer in Feb. 2000 based on their adds saying they would protect me from obsolecence in 2 years by upgrading me to a new, computer in 2002. I figured there would be a small cost to me of myabe a couple hundred bucks to send in my old one and get a new one, sparing me from having to buy a brand new one at full cost. Wrong. I called them today and they said they will give me $85 for my "old" 2000 computer and they even suggested that I might be better of donating to a charity. They even admitted over the phone that about 9 months ago they came to the conclusion that this deal was a bad thing, so I guess they scrapped it. I'd really like to file a class action suit. Any lawyers out there?

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This report was posted on Ripoff Report on 3/7/2002 12:00:00 AM and is a permanent record located here: http://www.ripoffreport.com/computer-manufaturers/gateway/gateway-trade-in-rip-off-e6wd3.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Ex-Employee

Your old computer isn't worth $85

AUTHOR: Jim - Flint ()

SUBMITTED: Monday, March 11, 2002

Computer obsolecence is not based on years but in months. The computer of Feb 2000 is likely only 1/5th of the speed of a current computer as of mar 2002. The offer you you were given is clearly stated as only giving "current market value" after the 2 year period, which is next to nothing even for the full system. They are correct in stating you should donate it to a charity and you will get a better write off than trade in, if they will take it.
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