I wrote a review over at HP telling them how I had a really bad
experience with the Notebook purchased last Christmas. The issue: the unit failed (maybe due to the recalled battery or the
defective video chip) I dunno. Either way it was out of warranty a few
days when I was told an Escalations manager would call me. The next day I
was contacted and the “manager” (I won’t name him or her) stated my
notebook was out of warranty and there was nothing that would be done
for me. I was not happy to say the least. I pleaded with this person and
stated I had been a loyal HP customer and had actually worked for the
company as a Support supervisor back in 1998 -2000. My reason for not
knowing about the issues before was this laptop was stored in a laptop
bag while I was in the hospital for the past half year (it was one
purchased for my Uncle who passed away last June). The
information fell on deaf ears. I attempted to contact the CEO and my cousin even corresponded with the powers that be at HP
with no resolution. I have taken a big breath, let it out and made my
peace with this lost cause. I will no longer purchase HP computers. I
have to take a stand on this and all I ask of you (the reader and
potential customer) is to remember what they did to me, one
customer aka the Howard Beales’ of today’s disposable consumer
electronics. Join me if you can against the poor customer service and
let us send a message ala Howard Beale:
‘I’M AS MAD AS H*LL, AND I’M NOT GOING TO TAKE
THIS ANYMORE!’ I want you to get up right now, sit up, go to your
windows, open them and stick your head out and yell – ‘I’m as mad as
h*ll and I’m not going to take this anymore!’ Things have got to
change. But first, you’ve gotta get mad!… You’ve got to say, ‘I’m as
mad as h*ll, and I’m not going to take this anymore!’ Then we’ll figure
out what to do about the depression and the inflation and the oil
crisis. But first get up out of your chairs, open the window, stick
your head out, and yell, and say it:
Here is the review I am certain will not be posted on the HP site.
HP
DV7 series DV9000
Yes I bought two last year
These two products made me lose faith in HP products for the final
time. I have purchased only HP (I used to work for the company a few
years back) and love them. I still do but because of faulty video, defective batteries and
poor customer service I have made a decision to go elsewhere for the
next purchase (actually to replace my DV7). At first the unit was like a
dream and actually had strangers come and look (I am certain it created
a few sales for HP). Then the issues: the
web-cam failed, then the battery issues and finally the video chip
fried. It was a few days out of warranty (due to being in the hospital
was unaware of it’s defects). I pleaded with the customer service
manager for help and I got “we will not help you” and was very condescending to me. This person made me feel like a criminal for wanting to get my monies worth. I was shocked at the
lack of compassion. I wrote a letter (unanswered) to the CEO. The
defective products alone did not drive me away, it was the lack of good/degrading
customer service that pushed me. The notebooks are really nice and
should last you the length of the warranty, if you do buy one get the
extended warranty – YOU WILL REQUIRE IT. One last word, I have not
always felt this way about the company, I am sure someone just dropped
the ball… whats the loss of one customer. Singed IwillmissHP (Unhappy was already taken)
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
