Hewlitt-Packard HP send me a defective laptop, then gave me a hard time about exchanging it, then sent me a new laptop that has a different and less severe defect. They also sent me a printer that did not work. Palo Alto, California

I ordered a HP pavillion dv7t notebook on december 1st.  When it arrived, the screen did not work properly.  It showed black colors in red and would not display colors properly.  After 2 days on the phone and countless hours on hold, I was told all I could do is return it and then wait until they recieve it back to send me a new one.  Well, I did, and when i finally got the new one the express card remote that fits into the side of the machine gets jammed in it.  I was told to send it in for repair.  It is a new computer and should not need repairs.  then i was told to return it and start all over again getting a new computer.  The customer service rep was extremely nasty and kept cutting me off in the middle of my sentences.  They also shipped me a printer that did not feed the paper.  To add to that, I paid for 15 months of norton 360, and in the replacement computer they sent me the wrong program.  I was told they would send me the correct one, but would have to charge my credit card and then refund me the money.  I said ok, and then they charged my credit card and refunded a different credit card that I used in  a previous purchase.  They told me there was nothing I could do and would have to pay the $102.00.  This is ridiculous.  I have filed a complaint with the BBB and written several emails to their corporate offices.  HP should be put out of business.