HP Promised a Quick Resolution on a Repair Issue But Did Not Follow Through Palo Alto California

I had a repair issue that HP needed to take care of my laptop. First, it took weeks to get HP to do anything about the issue. Then, a HP representative told me they would send me a return box to ship it to HP for repair. I replied that I could not be without my computer. She told me that they would put a rush on it so they would fix it the next day and get it out to me. In the meantime, HP gave me a case manager. I e-mailed my case manager to ensure they would fix it the same day and overnight it back to me. She completely ignored me! Then, I find out they are not even planning on shipping the laptop back to me for a couple of weeks! This is not what I agreed to when I spoke with the rep at HP. I e-mailed the CEO, but he ignored me. So, I e-mailed another executive at HP. He made them fix the computer...although now a day late. By this point, it is Friday. I told HP that I absolutely had to have it by Saturday. Instead of shipping it overnight with Saturday delivery, I will not get it until Monday.

HP has lousy service. You have to continually bombard them to perform basic customer service issues and to live up to their promises.

William
Flint, Michigan
U.S.A.