SUBMITTED: Monday, February 14, 2005
POSTED: Monday, February 14, 2005
Hey Jason,
This company is very frustrating to deal with. Check out my previous post here:
http://www.ripoffreport.com/reports/ripoff129866.htm
Many different ways of contacting the company, plus information as to how to file a formal complaint as a defrauded consumer w/ both the North Carolina and Florida Attorneys General, Consumer Protection Section are listed there. I would recommend that you do file, so that there is documentation w/ a public agency who can go to bat for you and many others.
The North Carolina Dept of Justice, Consumer Protection, mediated for me a couple of months ago, and I did get the free iPod w/in a week or so. It sounds like NC, however, is passing the responsibility on to FL now, according to other reports here. To be safe, I would file w/ both.
All it took for me was to fill out the one complaint form w/ the NC DOJ, about 15 minutes of my time, and the iPod was delivered shortly thereafter. Consider doing the same, and see what happens. If nothing else, IRC's "Official Customer Service Hotline" (nowhere to be found on their own contact page) is listed in my previous posting, linked above.
Good luck, and don't give up!
Peace,