SPECIAL UPDATE December 28 2011: ZipWeb remains committed to 100% customer satisfaction and has drastically improved their business processes over the years to better serve their customers. ZipWeb is truly dedicated to making sure ALL customers are happy with their coverage. ZipWeb continues to show customer service is of the utmost importance and they currently have no complaints!
To date, ZipWeb has addressed and resolved all reported complaints, which have always been resolved to the complete satisfaction of their customers. ZipWeb proves to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program, as a Verified Safe Business. Over time and since becoming a member, ZipWeb has remained actively engaged and improving the way they address customer service complaints. Rip-off Report has confirmed that ZipWeb is no fraud, is not a scam and is of the highest integrity. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever ZipWeb remains committed to customer satisfaction and gets our top Verified Safe endorsement.
Rip-off Report REVIEW:
Editor’s UPDATE:
Rip-off Report REVIEW - ZipWeb is a credible internet marketing firm dedicated to serving their clients needs. The investigation by Ripoff Report determined that the allegations leveled against ZipWeb were simple misconceptions about ZipWeb’s services that have since been remedied. ZipWeb contacted Rip-off Report and asked us to check into this matter and check into the history of their company. Rip-off Report found the company to be reputable and sincerely committed to doing whatever it takes to make their clients "happy, satisfied customers"…
Positive Rating and Recognition has been given to ZipWeb for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of Zip Web confirms that the company is committed to providing total client satisfaction. Although the problems investigated primarily stemmed from misunderstandings in the billing area caused in part by the company’s policies, ZipWeb has pledged to always work towards finding a mutually satisfactory resolution to any complaints or concerns and has taken steps to fix those breakdowns. ZipWeb listens carefully to client concerns and sees them as an opportunity to learn from them to become more transparent as a company, while elevating the value and reputation of its products, as well as its customer service department.
A management representative conveyed to Rip-off Report that ZipWeb’s mission is to help local businesses stay competitive in today’s ever changing world of internet marketing. One essential part of this value proposition is trust in ZipWeb’s methodologies, policies and business practices. "Naturally, this means that if there is any possibility that what we do or how we do it is misconstrued in any way, we will take measures not only to correct it, but to make sure that each and every client affected is fully satisfied in its resolution."
Rip-off Report has confirmed that ZipWeb takes customer satisfaction very seriously. ZipWeb has recently put significant effort into implementing more effective communication strategies to better set expectations of not only value of service, but operational methodologies as well. To complement this initiative, ZipWeb has also re-trained its customer support team to better deal with concerns or questions of this nature. Rip-off Report was pleased to learn that the company’s past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
ZipWeb recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation ZipWeb has made organizational changes to better communicate and set proper expectations with their clients, leading to a more transparent approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with ZipWeb Senior Management, Rip-off Report is convinced that the company has been and remains committed to quality delivery of services resulting in total customer satisfaction.
Read about ZipWeb .. see their websites and the services they have to offer.. .
Read more about ZipWeb’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
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ZipWeb, ZWW-ISP, ZLocalHost Unethical practices, including billing to my phone bill without my knowledge Encino California
I received a phone call from this company with an offer of a 30-day free trial for providing a zip code based, rotation of my company listing (website?) thru top positions on several search engines. The woman told me that she was calling from a suburb geographically adjacent to my hometown, but didnt know where my hometown was or how to spell it, so was obviously lying. She promised to send me paperwork confirming our agreement, which I never received. If she told me when the trial would start, I did not write it down, thinking that it would be on the paperwork. While she told me that I would be charged $49.95 per month after the trial period, I did not think that it would start automatically after the trial period, because I never gave her a credit card number. She did not tell me that I would be billed through my telephone bill. IF she told me that I needed to cancel (I dont remember), I thought that it would all be included in the paperwork that she would be sending and that I would be able to review it.
A man from the company called to confirm some days later. I told him that I had not received any paperwork, and he said that he would have it sent. I also told him that I wanted to include additional zip codes, and he said that he would have a sales rep call me that afternoon. He did give me the customer service number--the first time I was given some way to contact them. When I received no call from a sales rep, I called customer service. The woman who answered also said that she would send paperwork. Still no call or paperwork arrived. I assumed that the trial period would not start until they could provide the zip codes that I wanted.
Probably 3 weeks or more later, I got a sales promo piece in the mail. Although personalized as if done in a mail merge, it had no details of our agreement: no website of mine to be listed, no zip codes where the service was to appear, no dates of trial period, etc. I have no way to confirm whether this service was ever provided. I always ask my prospective clients how they heard about me, and no one ever mentioned seeing me on an internet search. (And yes, I realize that there are no guarantees of clients.)
When I called my local phone company about the billing (since the name on the bill was not ZipWeb, but ZlocalHost) and was patched thru to ZipWeb, ‘Christine’ supposedly cancelled my ongoing subscription. When I asked about being credited for the first month, she told me that my local phone company had already credited my bill for $49.95. This was another lie, because they cannot credit my bill for a third-party billing. The phone company rep confirmed that after Christine hung up. When I called ZipWeb directly, I got Christine again. She put another drone on the phone who was supposedly a supervisor. He was very rude and said that he would not respond to my idle threats to report them for their shady practices. He said that the service was provided and that I was informed of their cancellation policy, so they would not be applying a credit. He ignored my declaration that no paperwork had been received after 3 different people made promises to send it.
At best, ZipWeb is guilty of misleading clients, lying, and other unethical practices. And at worst, this is a total scam with no service provided. I will also be following up with my phone company as to how a 3rd party could bill me without any confirmation from me.
Barbara Arvada, Colorado
U.S.A.
