Etech Silicon Valley
3440 De La Cruz Blvd.
Santa Clara California 95054
United States of America
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Etech Silicon Valley Only time I've ever been ripped off online... Santa Clara, California
1Author
0Consumer
0Employee/Owner
I ordered a
mother board for my aging Dell D810. I use my laptop to interphase with onboard
systems of different ships so I can use navigation and plotter systems
that I'm familiar with for increased safety reasons. A new computer is
basically out of the question since most ship with Vista (no hyper
terminal which I need).
On DECEMBER. 24th 2008 I ordered and paid for the
motherboard. When I received the package I found it was the wrong
board. I expressed this to the company and didn't hear back initially.
By the end of January I was provided a RMA and returned the board along
with a picture of the correct mother board. I was contacted again after
the picture was misplaced and emailed another one. That was APRIL 15th
2009. By APRIL 28th 2009 I was sent the correct mother board but it did
not work. I promptly returned it along with emails explaining the
issues I was having with this defective board. A suggestion was floated
that I send in my computer which I was not going to trust them, or
anyone for that matter, with especially after it took so long just to
get me the correct mother board.
It is now DECEMBER 29th 2009 and after several emails and a
couple of phone calls to someone named Rena I have nothing to show for
the initial $280.00 I paid in cost and shipping. I've received none of
the promised return phone calls, nor have any of my emails been
answered. I've contacted the Attorney Generals office here in Rhode Island and they contacted them. I heard back today from someone at the Attorney Generals office who received a letter stating they (etech)offered to help and I refused their offer (never happened). They requested that I send them my computer and I refused, this is true...no way was I going to trust them. And the board I sent them was water damaged, which is the first I heard of this since I sent it back(so that's why it wouldn't work). I called again to get some answers, but I got the same old "my manager is not in, I'll give him the message" At this point I'm considering legal action for fraud. I gave
them my money and have absolutely nothing to show for it...nothing at
all. This is an unacceptable situation no matter how you spin it!!!
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