Free Registry Fix Promo Soft Corp charged me money for a program that did not work, Internet

The product is a Registry Cleaner and not a virus cleaner. The current version 5.5 only allows 100 free automated fixes and the ability to manually delete every other registry problem identified for FREE - this is why it is advertised as the World's only FREE Registry Cleaner. The upgrade request is for users who prefer to have an automated fixing solution. Most popular registry cleaners on the market never provide a means for a user to get all the fixes for free.

There is also a complimentary live chat support session with a Microsoft Engineer and remote desktop support services (normally $39) are also offered for free with every Free Registry Fix license to help resolve any PC problem. If yuo would have utilised a hat session and requested for these services the agents would have attempted to resolve your virus problem with an industry leading branded anti-virus software from one of our partners, but we do not have any records of a chat session at the time of your purchase with a Microsoft Certified Engineer requesting help with virus removal. If you have a transcript of any chat session please provide that thank you. If you do not then you can enjoy another complimentary session with live support at http://www.freeregistryfix.com/live.html

Ryan Harris
VP Customer Care