Report: #331543

Complaint Review: Fry's Electronics And National Product Care Company

Submitted: Friday, May 09, 2008
Posted: Friday, May 09, 2008
Reported By: — Seattle Washington

Fry's Electronics And National Product Care Company

600 East Brokaw Road 600 East Brokaw Road California 95112 U.S.A.

Phone:
Web:
Category: Computer Service & Repair

Fry's Electronics And National Product Care Company engage in consumer fraud by refusing to honor extended warranty service contract Renton Washington

1Author 0Consumer 0Employee/Owner

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I bought a $2,000 computer from Fry's. I foolishly purchased a five year extended service contract for $500. They tried to fix the DVD drive repeatedly, each time keeping my computer for months and never fixing the drive. I have had it in at least three times and the drive still does not work. The contract says that if they try to fix it three times that if it still does not work they must replace it. They claim that because one of the returns was within a 30 day period it is a "rework," not a repair and does not count. There is nothing in the contract that supports their claim.

Laura
Seattle, Washington
U.S.A.

This report was posted on Ripoff Report on 5/9/2008 1:20:48 AM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/fry-s-electronics-an/fry-s-electronics-and-national-a87de.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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