Frys Electronics frys ripped me off gave poor advice bad products frys repair dept. also ripped me off Phoenix Arizona

I am not an employee of Frys, but I am a tech at a computer service shop. I have ran into situations where the customers would demand certain things from us that are just not reasonable. First, how could someone on the phone tell you exactly what is wrong with your computer?

Even a problem with the keyboard could mean some major problems inside the machine. Phone diagnostics are close to impossible. Second of all, the manufacturer of the PC is responsible for the repair of your PC, not Frys. You cannot expect someone who had nothing to do with the manufacturing process of the computer to be responsible.

The diagnostic fee you paid was to find out what is the problem, not what caused the problem. If you want what caused the problem, you can even ask the manufacturer and they won't be able to tell you unless it is obvious such as leaking capacitors or etc. The warranty that comes with your PC is from the manufacturer, not from Frys; therefore, Frys has no obligation whatsoever to diagnose and fix your PC.

someone with experience and knowledge in that field of work should have diagnose the problem the first time. My complaint is they have poor customer service,and also no remorse for putting used products back on shelf giving unsuspecting customers that are just comparison shopping a great deal and find themselves back at the store returning it for defects will frys put it back on the shelf?? Is that how you bring customers back in ????? The reason why your confused may come from the fact that you not thinking as a consumer who works but as a selfemployed person who just lost time which is money.. I feel the same way sometimes but i also feel whomever has been paid for there knowledge to diagnose or repair any purchased items and if there is a issues with any part of the service they are selling should have more commitment and understanding because they are a business they should have better customer service because we are the marketshare any business needs WE pay with our hard earned money and it may be just a simple quick fix but it still not working to manufactured specs i still spent more than i paid the first time speaking as business owner once you loose one customer then you just lost two it seems you are headed in the wrong path all i say to is good luck on your business stay out of mine

Looks like they sold you a computer with a broken period button. Come on man, I have seen some run on sentences before but you take the cake my friend.

One comment was that it isn't Fry's responsibility to cover the warranty. In this case it IS. the GQ brand (Great Quality) is Fry's house brand (White Box). Therefore they ARE responsible for honoring the warranty.

Ruben, do you have your computer plugged directly into the wall or is it plugged to a power strip, the type with a fuse that will blow if you get a power surge, so you computer won't get hurt?

A POWER SUPPLY can become defective for many reasons. IT CAN DEMONSTRATE THIS DEFECT in many ways.

You can induce damage to a power supply by flipping the switch 220/110 that is found on most if not all power supplies. A major surge or a brownout can damage or destroy them.

If a power supply starts passing AC or if it begins passing MORE CURRENT AS IN AMPS but the rated voltage, DIAGNOSIS is difficult.

Also, some damaged motherboards will damage a PS. If someone puts a card in a slot and for some reason shorts the wrong pins it can create a defect.

I have known FRYS Electronics for many years. They are a growing company and employ all types of people.

I do not defend a diagnostic fee that results in no good suggestions or solutions.

After many contacts with Frys over the past 7 or more years, I believe that the proper management contact would result in some sort of corrective procedure.

If you read through PC REPAIR Manuals, eventually you will find one or more respected works that describe the problems with PS and Motherboards.

If you locate some good reference such as the above mentioned and point this out to FRY's management along with receipts documenting the multiple RMA's, perhaps they will be able to find a solution.

After toasting one good power supply with a bad motherboard and then finding that the ps was damaged in a way that made it look good but caused it to fry new boards,
I used to actually keep aged components around that were known good so I could test new Boards or PS on throwaways prior to having to eat hundreds of dollars. Not everyone does this. Probably most do not.

Funny, as I was reading this post about half way through I thought "bad power supply." This is because I once spent a great deal of time troubleshooting and repairing systems back when you could not touch a new motherboard for under several hundred dollars and sometimes much more with processors typically running $500 or $600 and up.

These problems are not common. If the PS put out the correct voltages and some other aspect of the power caused the burn outs or failure to boot, it is very difficult.

I too had an issue with Frys. I purchased a brand new Compaq desktop PC and brought it home. The box did not have the factory seal but FRYs had a label that it was an open box but had everything in it. To my amazement, when I first powered it up, there were already users assigned, 3rd party programs loaded, printer was installed and I even found the name and address of the original registerd owner. I was not happy. I took the issue to FRYs and they said it was a RETURN and they should have RESTORED to hard Drive to factory settings.

WRONG!

They should have sold it as RETURNED or even USED because it was. I took it back and demanded a new UNOPENED box or a full refund. They found an unopened box and I took it home and fired it up. I went to load some software from a CD and I kept getting a DISC error. This was a CD that came with the PC. I tried another CD that I knew worked and same thing. I called FRYs and they said bring it back. I got a 3rd machine, 2nd one that was in a unopened box and same thing. I could not load from any CD. Frys had me contact Compaq and they sent a tech to my home. They replaced the CD drive and the mother board. It worked great after that.

I never purchase extended warranties on electronic items...it's a RIPPOFF! Frys did have a 10 day replacment policy for desktops..."No questions asked" I think it's 10 days.

I felt taken advantage of on my first PC. Why would I buy a used PC for a new price? I don;'t care if they used it 5 minutes, it was used.