• Report: #12704

Complaint Review: GE Zurich

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  • Submitted: Tuesday, January 29, 2002
  • Last Posting: Thursday, March 14, 2002
  • Reported By: —
GE Zurich
Box 5551756 Dallas Texas 751756 U.S.A.

GE Zurich unethical ripoff


1Author 0Consumer 1Employee/Owner

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Bought compact laptop at Circuit City
bought extended warrenty
Power plug broke
Glued plug to get data off computer, since GEZ, would not warrentee the data Got data off.

Sent in computer
GEzurich denied repair
NO warrantee agreement given at time of purchase or ever.
Any action taken by me is not abuse
There was no alterenative given to protect data.

They said that I abused computer, and If I didnt, then the design of computer power connector is a flawed and is not covered by warrentee, and it is a problem with the manufacturer.General Electric can allow these unethical people at Z to besmerch the good name of GE.

It is now been about 6 months and I still dont have the use of my computer.
I dont understand how

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This report was posted on Ripoff Report on 1/29/2002 12:00:00 AM and is a permanent record located here: http://www.ripoffreport.com/computer-service-repair/ge-zurich/ge-zurich-unethical-ripoff-63c3z.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Tell me this ......

AUTHOR: Kurpol - Dallas ()

SUBMITTED: Wednesday, March 13, 2002

Under normal use how would a power connection which is soldered onto a montherboard break off? It would not happen unless that connection was jerked or pulled in such a way that the connection would break loose. In that event you would be at fault. These type of things do not "just fall off", they are forced off.

To top all of that off you went and tried to manually repair the laptop yourself without calling us. Now this warranty has been voided. As far as I am concerned denying service on GE-Zurich's part was valid.

Please read the terms and conditions of your contract and you will see this is all clearly documented there. If you do not have a copy of this you can obtain one at the store your laptop was purchased at.

Unamed GE-Zurich Employee
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