Geek Squad Best Buy #136 Put on hold for 53 minutes and 14 seconds. Geek Squad Customer Service rating is minus 10 on a scale of 1 to 10, 10 being the best. Fairfield, California

   Geek Squad put me on hold for 53 minutes and 14 seconds, on the eveninng of 13 October 2009.  I called the geek squad to see if I needed an appointment to bring my lap top.  The gentlemen whom I talk to put me on hold.  After 44 minutes and 5 seconds of waiting.  

   I call geek squad on my cell phone, I was able to talk to someone and I requested to speak to his manager (while I am still waiting on my home phone).  He put the phone down, and inform the manager, that I wanted to talk to her.  I over heard her ask why do I want to talk to her.  When he told her because I was waiting for over 44 minutes she told him to put me on hold for another 44 minutes.  He did put me on hold without saying anything.  I waited for a total of 53 minutes and 14 seconds.

   I hung up and called Best Buy store manager.  I told him what happen.  He said he will talk to the geek squad manager.  As of now I have not gotten a courtisey phone call on the out come of his meeting.  All I want is an apolozy no more no less.

  I end up using (((competitor's name redacted))).  I was not put on hold for more then 2 minutes and was treated like my bussiness makes a differrent.  (((redacted))) service is plus 10 of 10.